Application Support Analyst

A company is looking for an Application Support Analyst to provide technical support for their solution.

Key Responsibilities

Provide first-line telephone technical support and troubleshoot basic customer problems

Accurately record cases and establish case priorities while managing an individual open case queue

Develop and maintain effective relationships with customers and escalate unresolved issues as necessary

Required Qualifications

At least one year of previous phone technical support experience

Understanding of remote tools and basic networking

Previous enterprise / mid-sized software support or delivery experience preferred

Ability to quickly learn new technologies and programs

Knowledge of banking practices is helpful