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Customer Service Representative Remote

Customer Service Representative Remote

Morphius CorpTaft, CA, US
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Customer Service Representative

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities :

  • Manage inbound customer communications
  • Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success
  • Advise customers on how to successfully leverage the product / service based on their unique needs.
  • Maintain working product knowledge
  • Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM
  • Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements :

  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
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    Customer Service Representative Remote • Taft, CA, US

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