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Retention Specialist

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Retention Specialist to assist customers and enhance retention efforts.Key ResponsibilitiesHandle inbound and outbound calls with urgency and careEmpathize with clients to resolve issues and renegotiate agreementsExecute repricing for designated customers and monitor customer satisfactionRequired QualificationsProven call center experience with a passion for generating salesAbility to build rapport with customers sincerely and ethicallyCompetitive spirit to meet and exceed sales goalsMust pass background / employment history investigation and drug screeningComputer proficiency with multitasking capability

13 days ago
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