Business Controls Manager - Enterprise Marketing Business Controls

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Business Controls Manager works as a member of the centralized Enterprise Marketing Business Controls team, directly accountable for delivery of important risk related deliverables projects, capabilities, or processes.

Responsible for advanced analysis, problem solving, and recommendations on their area of expertise. This position requires leveraging risk subject matter expertise and process acumen to define and deliver solutions with broad autonomy.

Routinely uses significant judgment to solve complex business problems.

Responsibilities :

• Leads the assessment of the design and effectiveness of the risk and control environment to support client operational services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Drive adherence to enterprise-wide standards while acting as an ambassador of the risk culture, including day to day interaction with Marketing and CXO Process partners, Risk partners and Business Controls partners
• Partner with Enterprise Marketing (EM) team and Process Owners to effectively consult and manage risk related functions
• Primary EM point of contact for large Audits and Assessments from Risk partners
• Manage SPI / POP Controls including metrics, reporting, required attestations
• Lead audit issues to successful and on-time conclusion. Execute issue management processes and tools across EM Team
• Drive out effective actions plans, reinforce established tools, and follow documented procedures.
• Senior risk mitigation resource, with ability to conduct sophisticated assessments (e.g. Thematic Assessments) and propose enhancements
• Serves as key partner / liaison to DDGM Business Controls and Operations team
• Assesses new and existing processes and ensure appropriate controls are in place to mitigate risk, including serving as a project lead to help deliver potential, risk-related technical solutions

Required Skills :

• 7 years of Business Operations or Controls Experience
• Strong combination of strategic thinking, detailed tactical planning, and project management expertise to drive diverse business objectives
• Demonstrated understanding of internal control discipline and operational excellence
• Ability to build relationships and gain influence across multiple businesses and / or business partners
• Experience leading audit issue remediation
• Working knowledge of Consumer and Small Business
• Exceptional communication skills
• Strong presentation skills
• Strong organizational skills, ability to manage multiple responsibilities
• Demonstrates complex problem-solving skills with ability to escalate and gain resolution as needed
• Ability to work in fast-paced environment and complete quality deliverables on time
• Experience managing projects or audit issues with complex process and / or technical solutions
• Microsoft Office Proficient (Excel, PowerPoint)

Desired Skills :

• Experience with Marketing channel
• CIMA experience
• ORCIT experience

Skills :

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence Management
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift :

1st shift (United States of America)

Hours Per Week :