Customer Operations Coordinator

Job Description

Job Description

Salary : $51,000

Position Summary

The Customer Operations Coordinator serves as the central point of contact for customers and internal teams, ensuring orders, communications, and service requests are processed smoothly and accurately. This position blends customer service with operational coordination maintaining order accuracy, communication flow, and customer satisfaction from purchase through delivery. The role requires exceptional attention to detail, strong communication skills, and the ability to coordinate effectively between departments, including Accounting, Warehouse, and Management.The ideal candidate is a hard worker, selfmotivated, and eager to learn independently. They take initiative, solve problems proactively, and continuously look for ways to improve efficiency and customer satisfaction.

Hours : Mon to Fri | 7a - 4p | Closed Sat / Sun

Key Responsibilities

Customer Communication & Support

• Serve as the primary contact for all customer inquiries through phones, emails and chats.
• Respond to tickets and calls within target response times, providing clear, empathetic, and policy-aligned support.
• Address customer questions regarding orders, returns, and product issues with professionalism and accuracy.
• Conduct post-delivery follow-ups to confirm satisfaction and quality.

Order & Process Management

Systems & Documentation

Interdepartmental Coordination

Performance Standards

Skills & Qualifications

Core Values & Culture Fit