Sales Representative - Home Care Field Rep

Home Care Sales Associate

Alvita Care is a mission-driven Home Healthcare & Personal Care Agency with four branches and over 500 caregivers. We provide relief and assurance to family members in the areas of In-Home Personal Care, Alzheimer's & Dementia Care, Palliative & Hospice Care, and Geriatric Care Management and have earned The Joint Commission Gold Seal of Approval.

It is our mission to ensure our clients are happy, safe, well cared for, and above all treated with dignity and respect. Alvita is unique in its focus on the entire family unit, not just the senior with whose care we are entrusted.

In addition, we differentiate ourselves from competitors through 24 / 7 availability for clients (never through an answering service), guaranteed compatibility between client and caregiver, and RN oversight on every case.

Alivta's differentiation has helped us achieve industry-leading hospital readmission rates and durations of care. In addition, Alvita has boasted double-digit growth in every year since inception 15+ years ago.

It's an exciting time at Alvita Care as we accelerate our growth. We are investing in building out a best-in-class management team and differentiated technology to help support our continued expansion within the New York / New Jersey area as well as into other areas outside of the Tri-state area.

SUMMARY

The Home Care Jr. Sales Rep / Runner role involves supporting the NYC sales team with day-to-day activities as follows. The ideal candidate will be eager to learn, possess excellent communication skills and have a proactive approach to problem-solving :

• Administrative support - assist with client and deal documentation in HubSpot; assist with the creation, delivery and management of client service agreements via DocuSign and occasionally with paper copy contracts.
• Customer service - visit prospective clients / families and referral source accounts to deliver or retrieve documentation and information.

May meet with referral source contacts and clients / client family members as needed as part of the sales process.

DUTIES AND RESPONSIBILITIES

• Overall responsibilities include advancing the company's sales to meet or exceed revenue goals
• Building and maintaining relationships with referral sources in the community to build brand awareness and secure new clients for Alvita Care.

It is important to ensure the satisfaction of your referral sources through the sales process to foster the longevity of that business relationship

• Building priority lists, advancing relationships, tracking sales activity effectively and completing all the other necessary tasks for successful referral marketing
• Representing Alvita Care in networking groups, at events, on committees and in other community settings
• Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the necessary information to make an informed decision about their care
• Learning the assessment process and conducting assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families and converting them into long-term clients
• Communicating effectively within the team to ensure that the care plans meet the clients' needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner
• Providing active relationship management when needed for existing referral cases - this may include home visits, referral meetings, family meetings, and more.
• Providing after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) - this support may include e-mail, telephone and / or home visits
• Helping team to ensure that client accounts are up-to-date - especially when referrals are received from clients' legal / financial advisors, coordinating with the finance / billing team, and communicating with families when needed
• Maintaining a working knowledge of Alvita Care requirements and obligations where licensed as a Home Care Agency, including the obligations to clients and caregivers
• Maintaining a pulse on the strategic position of Alvita Care within the market, identifying new opportunities to enhance our reputation or build the referral base, helping to implement new programs and regional initiatives, and helping the team members to better understand the local competition

REQUIREMENTS

• EDUCATION / EXPERIENCE
• Bachelor's degree required;
• 2+ years of experience in a sales related role
• SKILLS
• At least two years of sales-related experience (sales support, direct selling, business development, etc.).
• Commitment to ensuring success in assigned territory.
• Excellent customer service and sales skills.
• Computer proficiency and ability to document sales activity timely and accurately in the HubSpot platform.
• Familiarity with video conferencing, social media platforms and Google products.
• The ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle.
• Ability to travel 90% of the time in the field within assigned territory (NYC).
• Ability to explain client service agreements in a thorough manner to include payment and billing terms so the client has full understanding prior to the start of care.
• Effectively manage all sales-related administrative duties, including, but not limited to : account plan development, routing, expense reporting, pipeline and referral network management and activity documentation via HubSpot, securing and managing marketing collateral and other resources.
• Flexibility and adaptability to thrive in a fast-paced environment.
• Attention to detail and a commitment to producing accurate, high-quality work, balanced with an empathetic and warm disposition.
• An entrepreneurial spirit, drive, and goal-oriented work ethic.
• High energy and a positive attitude, with the ability to excel under pressure.

COMPENSATION

The position will offer competitive compensation with a base salary between $80,000 - $90,000, and bonus compensation tied to sales and client satisfaction KPIs.

In addition, it will offer the personal reward associated with transforming our clients' and their families' lives and building the leading home care platform in the country.

BENEFITS

Alvita Care provides employees with a generous benefits package which includes health, vision, dental, short and long-term disability, 401(k), commuter benefit plan, generous paid time off, paid sick leave, and paid holidays.

Good Leaders Can Work Anywhere...Great Leaders Work at Alvita Care!