Inside sales/ customer service representative

Job Description

Job Description

About Us :

Aim of Louisiana is a leading provider of Compressed Air equipment, dedicated to delivering high-quality products and exceptional customer service.

We are seeking a motivated and detail-oriented Inside Parts Sales Representative to join our dynamic team.

Job Description :

The Inside Parts Sales Representative will be responsible for managing sales of parts and accessories, providing administrative support, and delivering excellent customer service.

The ideal candidate will have a strong background in sales, administrative duties, and customer service, with a keen eye for detail and a passion for helping customers.

Key Responsibilities :

• Sales :
• Assist customers in selecting the right parts and accessories for their needs.
• Provide product information, pricing, and availability to customers.
• Process sales orders and ensure accurate and timely delivery of parts.
• Maintain and grow relationships with existing customers.
• Identify and pursue new sales opportunities through outbound calls and follow-ups.

Administrative Duties :

• coordinate with suppliers to ensure adequate stock.
• Maintain accurate records of sales transactions, customer interactions, and inventory.
• Handle invoicing, billing, and payment processing.
• Assist in the preparation of marketing materials and promotional campaigns.
• Clerical Responsibilities :
• Perform data entry and maintain organized electronic and paper filing systems.
• Handle correspondence, including emails and phone calls.
• Schedule appointments and coordinate meetings.
• Assist with general office tasks such as photocopying, scanning, and mailing.

Customer Service :

• Respond to customer inquiries via phone, email, and in-person promptly and professionally.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide technical support and product recommendations based on customer needs.
• Follow up with customers to ensure satisfaction and address any concerns.

Qualifications :

• High school diploma or equivalent; additional education or certification in sales, business administration, or a related field is a plus.
• Proven experience in inside sales, customer service, or administrative roles.
• Strong knowledge of parts and accessories relevant to the industry .
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Problem-solving skills and a customer-focused attitude.

Benefits :

• Competitive salary and commission structure.
• Health, dental, and vision insurance.
• Retirement plan with company match.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.

Company Description

For more than 40 years the AIM Family of Companies has been distributing high quality Air, Gas, and Liquid Handling and Treatment Equipment.

We specialize in innovative engineering solutions for our customer’s problems across a wide range of industries. AIM has modern facilities in our 3 strategic locations, and our full line of products is the finest available.

We are committed to providing quality service for our customers now and for years to come. Our mission is to provide sales & service of equipment used for the treatment and moving of air, liquids, and gases.

Our success depends on meeting or exceeding our customers' needs and expectations.

Company Description

For more than 40 years the AIM Family of Companies has been distributing high quality Air, Gas, and Liquid Handling and Treatment Equipment.

We specialize in innovative engineering solutions for our customer’s problems across a wide range of industries. AIM has modern facilities in our 3 strategic locations, and our full line of products is the finest available.

We are committed to providing quality service for our customers now and for years to come. Our mission is to provide sales & service of equipment used for the treatment and moving of air, liquids, and gases.

Our success depends on meeting or exceeding our customers' needs and expectations.