Job Summary
Performs duties that include reception, maintaining clinical and financial records, front office inventory requirements, and medical records.
Minimum Job Qualifications
Licensure or other certifications : Current BLS certification required or must be obtained within 30 days of hire.
Educational Requirements : High School Diploma or GED
Minimum Experience : Other :
Other :
Preferred Job Qualifications
Preferred Licensure or other certifications :
Preferred Educational Requirements :
Preferred Experience : Customer Service or Physician's Office experience preferred.
Other :
NGHS Core Competencies
1. I Show Vulnerability when I :
trust others and assume positive intent.
am emotionally accessible and transparent without hidden agendas.
acknowledge weaknesses and accept responsibility for mistakes.
am comfortable saying I don’t know and asking for help.
seek and accept feedback in a non-defensive manner.
forgive others and give the benefit of the doubt.
2. I Display Empathy when I :
seek to know others on a deeper level.
work to ensure others feel included.
accept others for who they are without judgment.
show concern for the well-being and challenges of others.
consider the human impact before making decisions.
3. I Demonstrate Courage when I :
do not hold back on anything that needs to be said.
do the right thing even when that is difficult.
speak my own truth, even when that means standing alone.
address potential conflict quickly and directly.
commit to seeing a difficult conversation through to the end.
4. I Demonstrate Radical Listening when I :
seek to understand the other person’s viewpoint first, before expressing my own viewpoint.
listen for the unsaid.
ask questions to confirm understanding.
accept others’ perceptions as their truth.
take action to help others feel fully heard and seen.
pursue as many different viewpoints as possible and embrace the bearer of bad news.
5. I Promote Teamwork when I :
treat others in a respectful manner, regardless of their position, identity, and background.
encourage and support my coworkers.
value and acknowledge others for their contributions to the success of the team and NGHS.
put the good of the team and NGHS first.
strive to find common ground to solve problems for the good of NGHS.
cut across boundaries to get things done.
6. I Hold Others Accountable when I :
provide clear, consistent, and frequent communication about what is most important.
clarify what is less important to establish clear priorities.
help others see their blind spots.
look for every opportunity to provide reinforcing feedback.
provide immediate and actionable corrective feedback.
7. I Strive for Continuous Improvement when I :
hold myself personally responsible to seek improvements every day.
experiment regularly with new ideas and approaches.
demonstrate initiative and perseverance to overcome obstacles and resistance to change.
embrace mistakes and pivot quickly if a new approach fails.
seek to always be better tomorrow than today.
Organization Expectations
Quest : Demonstrates / utilizes Quest tools in department.
Talent Development : Coaches and develops staff.
Safety : Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.
Productivity : Meets productivity expectations.
Regulatory Compliance : Ensures department’s compliance with all regulatory, DNV, mandatory education, and similar requirements.
Key Performance Indicators (KPI)
Identifies unit / department level goals that align with the organization's Key Performance Indicators.
HIPAA (Health Insurance Portability and Accountability Act)
If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job.
If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.
Job Specific and Unique Knowledge, Skills and Abilities
Knowledge of and proficient use of EMR (Electronic Medical Record) system
Essential Tasks and Responsibilities
Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.
Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
Schedules appointments for patient referrals as requested by Physicians.
Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.
Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral.
Opens and distributes mail to appropriate personnel daily.
Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
Ensures daily audit journals are balanced. Enters charges accurately.
Forward all monthly reports to the Central Business Office in a timely manner.
Prepares daily deposits per center procedure.
Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.
Maintains inventory of front office supplies as required.
Physical Demands
Weight Lifted : Up to 20 lbs, Occasionally 0-30% of time
Weight Carried : Up to 20 lbs, Occasionally 0-30% of time
Vision : Moderate, Occasionally 0-30% of time
Kneeling / Stooping / Bending : Occasionally 0-30%
Standing / Walking : Occasionally 0-30%
Pushing / Pulling : Occasionally 0-30%
Intensity of Work : Occasionally 0-30%
Job Requires : Reading, Writing, Reasoning, Talking, Keyboarding
Environment and Working Conditions
OSHA Category III : Job classifications in which the normal duties do not entail predictable or unpredictable contact with blood or other potentially infectious or hazardous materials.
Working at NGHS means being part of something special : a team invested in you as a person, an employee, and in helping you reach your goals.
Licensed Practical Nurse LPN - Northeast Georgia Physicians Group NGPG - Resource Pool - Travel Required - Residents of Gainesvi
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expr...
Certified Nursing Assistant CNA - Long Term Care New Horizons Limestone - PRN
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. Licensure or other certifications: Current Georgia Certified Nursing Assistant licensure. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in emp...
Registered Nurse RN Gainesville - Inpatient Medical Rehab - PT - Days
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expr...
Psychometrist - Northeast Georgia Physicians Group - NGPG - FT Days
In addition, the psychometrist may also be responsible for various clerical or administrative duties that include but are not limited to: patient scheduling, and procurement of office and testing supplies. ...
Clinical Nurse Specialist - Medical Units
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expr...
Registered Nurse RN- Neuro/Medical- PT nights
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expr...
Certified Medical Assistant - CMA - GA Heart Institute - Gainesville - Heart Failure - PRN - Schedule Varies
Additional job responsibilities encompass assisting physician with assessment and care of patients, gathering and recording of data into medical record, assisting with lab clinic, and office procedures directly relating to patient care and front office duties as required for an overall efficient ope...
Medical Lab Technician / Technologist Barrow Part Time 10a-6p Weekdays + Every 3rd Weekend
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expr...
Registered Nurse Medical Surgical Full-Time 7a-7p
Responsible for providing direct and safe patient care based on the nursing process, and for coordinating care for assigned patients on a shift to promote the achievement of clinical outcomes. Licensed to practice as an RN in Georgia. Demonstratesthe ability tocommunicate clearly and effectively wit...
Medical Assistant - Melanoma & Sarcoma Specialists of Georgia
Assists physicians/physician assistants/nurse practitioners in medical office setting. At Northside Melanoma & Sarcoma Specialists of Georgia (MSOG), we offer superior expertise and a full spectrum of services for the management of melanoma, skin cancer and bone and soft tissue sarcomas. If employed...