Banking Customer Service Representative - Onsite

Category : CustomerService / Support

AboutTP

Teleperformance is a global, digital business servicescompany. We deliver the most advanced, digitallypowered business services to help the world’s best brandsstreamline their business in meaningful and sustainableways.

With more than 500,000inspired and passionate people speaking morethan 300languages, our global scale and local presence allow us to be a force ofgood insupporting our communities, our clients, and theenvironment.

Benefits of working with TPinclude :

• PaidTraining
• Competitive Wages
• Full Benefits (Medical, Dental,Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagementprograms

Teleperformance and You

Through a balanced high-techand high-touch approach blendedwith deep industry and geographic expertise, we makepeople's lives simpler, faster, and safer.

We help companiesadapt quickly to changing needs, and are inspired to deliver onlythe best in all that we do. You will become a key contributorin making that happen .

As the eyes andears for our team fielding customer inquiries and findinginnovative ways to respond, you will work in a collaborative andengaging environment.

You will have the chance to interact withpeople from all walks of life, and no two days will be the same. Asyou continue to grow and challenge yourself, you will discover yourpotential can take you anywhere you want to go.

Did you know thatour Chief Client Officer started her career at Teleperformance asan agent and advanced to the pinnacle of the company?

AtTeleperformance, the sky is the limit!

This position will be based on-site atour North Lauderdale, Floridalocation.

YourResponsibilities

As a Banking Customer Service Representative, your mainresponsibility is to find innovative ways to respond to varyingquestions, issues, andconcerns.

• Connect with customers viaphone / email / chat / and or social media to resolve their questions orconcerns
• Calmly attempt to resolve and de-escalate anyissues
• Escalate interactions when necessary andappropriate
• Respond to requests for assistance and / orpossible processing payments
• Track all call relatedinformation for auditing and reportingpurposes
• Provide feedback on callissues
• Upsell ifrequired

We’re lookingfor fearless people people who are inspired to deliveronly the best in all that wedo.

• High School Diploma orequivalent
• IT / Network certifications / degreespreferred
• 18 years of age orolder
• Proven call centerexperience
• Typing 25 WPM
• Proficient in PC operationand navigation
• Entry-level networktroubleshooting
• Abilityto set up home Wi-Finetwork
• Abilityto set up and configure a router orswitch
• Coreproficiency with a laptop or desktopcomputer
• Able to workindependently
• Have excellent communications skills, bothoral and written
• Ability to work in aconstantly changing and fast pacedenvironment
• Ability to stay composed andobjective
• Strong listeningskills

Be Partof Our TPFamily

It is our missionto always provide an environment where our employees feel valued,inspired, and supported, so that they can bring their best selvesto work every day.

We believe that when employees are happyand healthy, they are more productive, creative, and engaged. Weare committed to providing a workplace that is conducive tohappiness and a healthy work-life balance.

We also believethat to be our best selves, we need to be surrounded by people whoare positive, supportive, and challenging.

We are committed tocreating a culture of inclusion and diversity, where everyone feelswelcome and valued.

Teleperformance is an Equal OpportunityEmployer