Talent.com
Service Excellence Manager

Service Excellence Manager

VirtualVocationsMission Viejo, California, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Service Excellence Manager - Commercial Customer Care.

Key Responsibilities

Lead and develop teams in Training, Workforce Management, Quality Assurance, and Process Engineering

Oversee workforce management, including forecasting, scheduling, and performance monitoring

Drive process improvements and maintain service quality standards across customer interactions

Required Qualifications

5+ years in customer service or operations, with 2+ years in a management role

Proven experience in workforce planning, training delivery, and process improvement

Strong data analysis and performance metric reporting skills

Experience with WFM platforms and contact center systems

Familiarity with document control principles and structured problem-solving approaches

serp_jobs.job_alerts.create_a_job

Manager Service Excellence • Mission Viejo, California, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Staff Inservice Support Manager

Staff Inservice Support Manager

Safran Passenger InnovationsBrea, CA, US
serp_jobs.job_card.full_time
Staff Inservice Support Manager.The Staff Inservice Support Manager is responsible for building and managing customer support relationships regionally, with a focus on strategic initiatives that en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Product Enablement Manager

Product Enablement Manager

Zenlayer, IncDiamond Bar, CA, US
serp_jobs.job_card.full_time
Zenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries.With accolades including PTC Best Networking Innovation, Outstanding Cloud, D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Center Manager III

Service Center Manager III

AggrekoSanta Fe Springs, CA, US
serp_jobs.job_card.full_time
We're a global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team, and we're proud of the difference we make to customers, to local communities,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Manager

Service Manager

Mr. RooterANAHEIM, CA, US
serp_jobs.job_card.full_time
You are a detail-oriented, self-starter that thrives in a fast-paced environment, enjoys improving processes and helping your teammates get the best from themselves. You get results because you take...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Team Leader – Service Excellence

Team Leader – Service Excellence

Chick-fil-AIrvine, CA, United States
serp_jobs.job_card.full_time
At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.Team Leaders ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Technical Service Manager

Technical Service Manager

Daikin ComfortIrvine, CA, US
serp_jobs.job_card.full_time
The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training.This person rout...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Assistant Service Manager

Assistant Service Manager

Penske Chevrolet of CerritosCerritos, CA, US
serp_jobs.job_card.full_time
The Assistant Service Manager is a front-line associate who is a liaison between the customer and the technician.They assist the customer with taking care of their vehicle, writing the repair order...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
PRO Services Manager

PRO Services Manager

Floor & Decor HoldingsSanta Ana, CA, US
serp_jobs.job_card.full_time
This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Service Manager

Customer Service Manager

Kawasaki Motors Corp., U.S.A.Foothill Ranch, CA, US
serp_jobs.job_card.full_time
Job Category : Kaw Motor Retail Finance.Customer Service Operations Management : .Oversee all customer service activities, ensuring timely and accurate resolution of customer inquiries, complaints, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
IT Service Delivery Manager

IT Service Delivery Manager

Pacific LifeNewport Coast, CA, US
serp_jobs.job_card.full_time
Regional It Service Delivery Leader.We are seeking a highly skilled and experienced Regional IT Service Delivery Leader in Newport Beach California to join our team. The successful candidate will be...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Pro Services Manager

Pro Services Manager

Floor & Decor HoldingsMurrieta, CA, US
serp_jobs.job_card.full_time
This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Sales and Service Manager

Sales and Service Manager

Goldfish Swim SchoolLadera Ranch, CA, US
serp_jobs.job_card.full_time
Tropical Vibes & Impacting Lives!.You feel it the moment you walk in.There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary.Not j...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Mgr, Service

Mgr, Service

Sunbelt ControlsAzusa, CA, US
serp_jobs.job_card.full_time
The Service Manager is responsible for the successful sale and execution of Sunbelt Controls Service Projects, Tenant Improvements, Time and Material, and Renewable Maintenance Agreements.This will...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Manager, Service Delivery

Manager, Service Delivery

Cushman & WakefieldSan Juan Capistrano, CA, US
serp_jobs.job_card.full_time
Essential Functions and Responsibilities : .Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Manager, Business Excellence and Transformation- Onsite

Manager, Business Excellence and Transformation- Onsite

AbbVieIrvine, CA, US
serp_jobs.job_card.full_time
Business Excellence And Transformation Manager.AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challeng...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Regional Service Manager

Regional Service Manager

Stiles BrandRancho Cucamonga, CA, US
serp_jobs.job_card.full_time
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years.With world-class machinery backed by an experienced and responsive support team, e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Service Manager

Customer Service Manager

Compass GroupCorona, CA, US
serp_jobs.job_card.full_time
Canteen brings break time to everyone.We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.Canteen'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Manager

Service Manager

CintasPico Rivera, CA, US
serp_jobs.job_card.full_time
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Sr Specialist Service Mgr Cust Rltns

Sr Specialist Service Mgr Cust Rltns

AT&TTustin, CA, US
serp_jobs.job_card.full_time
Sr Specialist Service Manager Customer Relations.This position requires office presence of a minimum of five days per week and is only located in the location(s) posted. Overall Purpose : Responsible...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Manager, Service Training & Technical Support

Manager, Service Training & Technical Support

Groupe SEBIrvine, CA, US
serp_jobs.job_card.full_time
Commercial Manager Of Service Training And Technical Support.Groupe SEB is the global reference for small domestic appliances, cookware and professional coffee with its portfolio of 35 emblematic b...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30