Senior Product Designer

SonderMind’s design team is looking to add a Senior Product Designer. In this role, you will take complex workflows and convert them into easy-to-use, seamless, and delightful experiences that drive SonderMind's mission to redesign behavioral health.

You will partner with stakeholders, product managers, and developers to shape end-to-end experiences from concept through release.

Our ideal candidate has a strong understanding of all parts of the product design process, with a proven track record in designing new, innovative features and iterating on existing features to create better user experiences.

You must be comfortable leading design projects and working cross-functionally in autonomous and collaborative environments.

You will join a strong team of product designers and report directly to the Head of Product Design.

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

What you will do

• Design product experiences that people love to use.
• Understand the humans using our software and create user-centered designs that are pleasurable to use, optimize workflows, and measurably solve pain points.
• Working with your Product Manager, actively create and contribute to defining OKRs and Roadmap.
• Work in partnership with your team’s product manager and engineers to design, iterate on, and implement features that measurably impact our quarterly OKRs.
• As a senior design team member, advocate for a high design quality bar within their own work and across squads.
• Collaborate with and present to leadership, peers, and cross-functional stakeholders (Leadership, Marketing, Clinical, Ops teams).
• Define opportunities for product or feature enhancements and set design requirements by actively identifying user needs.

Methods include conducting UX discovery workshops, data analysis, and user research.

• Conduct user testing and evaluate the effectiveness of the product design.
• Ensure that designs meet accessibility standards and are compliant with industry regulations.
• Utilize and contribute to our design system and component libraries.
• Remain up-to-date on design best practices, industry trends, and consumer preferences.
• You will be responsible for some of the artifacts listed below, including UX Briefs, journey maps, detailed user flows, wireframes, high-fidelity mockups, prototypes, design Jira tickets, and design specs.

What success looks like

As you settle into your new role, you will be surrounded by a dedicated group of talented designers. You will be integrated into an active cadence of Design Jams, pressure testing each other’s work and supporting wherever needed.

You’ll hit the ground running and become familiar with our current product platforms and features, understand the product strategy and roadmaps, and understand the competitive space.

After onboarding, you will be partnered with a product manager who is expected to take ownership of the discovery and execution of UX / UI design within a dedicated product squad.

You’ll be responsible for conducting user research and setting design requirements based on findings.

• Ultimately you will be measured on your ability to design well thought-out, human-centered solutions that are seamless experiences and are composed of strong visual user interfaces.
• The right fit includes someone who is :
• Actively curious, collaborative, and has a growth mindset.
• Maintains a strong track record of collaboration with cross-functional teams.
• Works closely with senior design leadership to garner regular feedback for success.
• Is strong at conducting, interpreting, and presenting qualitative and quantitative user feedback and research.
• Is accountable for the design work of the squad with excellent time and project management skills.
• Proactively identifies blockers to maintain momentum and manages multiple flexible workstreams to accommodate iteration and consistently make progress.
• Loves the details, but always keeps an eye toward the big picture.

Required Education / Experience

• 5-7 years of dedicated experience in digital product design, including user experience (UX) and user interface (UI) design disciplines.
• A well-rounded product design portfolio with result-driven case studies.
• Has experience designing for both desktop and mobile (native and responsive) platforms.
• Deep experience conducting user research and usability testing.
• Experience designing accessible experiences that are compliant with industry standards.
• Excellent verbal and written communication skills with experience in copywriting / UX writing.
• Strong working knowledge of design and productivity tools such as : Figma, Sketch, Maze, Pendo, Loom, Jira, Confluence, Looker or equivalent.

Preferred Education / Experience

• BA / BS in Design or HCI or equivalent certificate program in UX / UI Design
• Enterprise, SAAS and systems design experience preferred
• Mentoring designers
• Knowledge of HTML, CSS, Javascript, and emerging technologies

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