Helpdesk Analyst
Job Description
Job Description
A client in the Atlanta location is seeking a Helpdesk agent who will be taking calls regarding basic troubleshooting of networks, computers and POS terminals for the retail store locations and the sales reps that work there (not end customers).
They also are going to be handling issues dealing with porting / portability. The ideal candidate has dealt with calls related to POS hardware / software as well as calls dealing with portability and PC troubleshooting.
If they can’t handle the call, Tier 2 can assist. This will be 100% phone support helping retailers with any IT issues they have in the store.
Role : Helpdesk Technician
Locations : Fully Onsite in Atlanta (Perimeter area)
Duration : 2-5 year long-term contract
Pay Rate : $18 / hr
THE SCHEDULE :
Training Monday through Friday from 9-6 : 30 for the first few weeks. During training they will you their assigned shift.
The ideal candidate will need to be flexible with the shift. The hours of operations are 7 days a week from 9 AM to 11 : 30 PM .
MUST HAVES :
- helpdesk experience or porting experience
- Have a friendly personality for customer service and exude patience
- Reliability
- Able to walk someone through getting an IP address
- PC support experience
- Great documentation skills for the ticketing system
- Must be available to work evenings and weekends
PLUS :
- POS helpdesk experience
- Porting experience
- CheckPoint Firewall experience
- Networking troubleshooting experience
- Bilingual
Day to day :
- Experience troubleshooting POS stations remotely via software like TeamViewer
- Analytical experience to root cause of a problem
- Local Number Portability
- Wireless Number Portability
- Ability to work any day and time that we are open.
- Ability to work onsite at any location in the greater Atlanta area as assigned and requested.
- Porting experience or at least understands the concept
- Call Center work environment experience
- Adherence to schedule
- Call management
- Familiar with logging all activity into ticketing system
- Network troubleshooting a plus
- Understanding routing equipment like routers etc. CheckPoint firewall a plus .
- Ability to explain technical issues to non-technical personnel
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