OnSite Team Lead - Rockford, IL

Team Lead, OnSite Operations

The Team Lead, OnSite Operations is responsible for managing surgical support services and leading the OnSite team at assigned medical facility. This role ensures equipment readiness, supports operating room teams during procedures, and drives operational efficiency through leadership, collaboration, and performance monitoring. The Team Lead serves as the primary point of contact for the account and is accountable for team engagement, customer satisfaction, and continuous improvement.

What You Will Do :

• Direct daily operations of the onsite team to ensure OR efficiency and high levels of customer satisfaction.
• Lead Tier 1 and hospital huddles to align team activities and communicate priorities.
• Manage charge sheets and billing processes for the account.
• Partner with hospital stakeholders, cross-divisional sales teams, and internal departments to drive account productivity.
• Monitor and apply performance metrics to identify and implement process improvements.
• Provide in-service training and product training to clinical staff upon request.
• Oversee onboarding and compliance requirements for new hires and team members.
• Coordinate program management activities and support continuous improvement initiatives across regional accounts.

What You Need :

Required Qualifications

Preferred Qualifications

$28.01 - 38.75 USD per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage : 10% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.