Medical Assistant

Medical Assistant

Medical Assistants are key members of our care team, performing clinical procedures and diagnostic testing under the supervision of licensed clinicians. Working alongside physicians and advanced practice clinicians, they help deliver high-quality, efficient care in a fast-paced, patient-focused environment. Ideal candidates thrive under pressure, are detail-oriented, and bring a strong commitment to teamwork and patient service.

Core responsibilities include : exhibiting a positive, energetic, and contagious work ethic that fosters a motivating team environment; communicating clearly and effectively in both verbal and written formats, tailoring messages to meet the needs of diverse audiences; demonstrating strong collaboration skills by offering meaningful input, supporting team efforts, and consistently honoring commitments; thriving in a fast-paced, dynamic environment, approaching challenges with enthusiasm, resilience, and adaptability; maintaining a results-driven mindset, setting clear goals, maintaining focus, and delivering outcomes aligned with organizational success; upholding the highest standards of business ethics and compliance, consistently modeling integrity and accountability.

Qualifications :

• High school diploma or GED
• Completion of medical assistant training program with certification
• 2+ years of medical assistant experience in urgent care, immediate care, or emergency room setting required
• Knowledge of computerized information systems (EMR) used in clinical management settings. Experity strongly preferred
• Direct experience with the following tasks :
• Clinical intake, patient data collection
• Laboratory specimen collection (blood-draw / venipuncture, urine collection, point of care testing, etc.)
• Performing EKG testing
• Must meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable
• If required by state must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.

Principal duties and responsibilities include : supporting clinic operations by assisting with opening / closing duties, including securing facilities, maintaining a clean reception area, and completing compliance checklists; greeting and assisting patients with professionalism, guiding them through the registration process and addressing questions or concerns; managing multi-line phone systems, performing document scanning, and conducting daily patient follow-up calls as applicable; accurately collecting and verifying patient insurance and demographic information for input into the EMR system; coordinating patient scheduling needs, including new appointments, reschedules, and follow-up requests; demonstrating a strong commitment to delivering exceptional customer service and patient care; assisting providers with clinical procedures, examinations, and delegated medical tasks; conducting clinical intake by capturing thorough patient histories and updating EMRs with accuracy; performing venipuncture and collect lab specimens in accordance with clinical standards; administering point-of-care (POC) testing (e.g., Strep, Flu, COVID, HCG, UA, Mono), ensuring timely documentation in the EMR; completing required quality control (QC) testing on applicable medical supplies and devices; performing urine drug screen (UDS) & breath alcohol testing (BAT) on employer health patients; maintaining well-stocked and sanitized exam rooms, ensuring operational readiness; meeting or exceeding performance expectations based on key performance indicators (KPIs) established by clinic leadership; supporting the discharge process by preparing patient instructions, prescriptions, and required documentation such as work or school notes; managing and prioritizing patient flow to optimize clinic efficiency and enhance the patient experience; executing provider orders in alignment with state regulations and American Family Care (AFC) protocols; facilitating patient referrals and diagnostic orders, ensuring appropriate follow-up and documentation of results; ensuring daily clinic compliance with operational and regulatory standards; participating in required team meetings and operational huddles to stay aligned with organizational updates; contributing to team development by mentoring and training newly hired staff in accordance with AFC guidelines; adhering to safety protocols and proactively identifying and mitigating workplace hazards to promote a safe clinical environment.

Working conditions include : this is a center-based position requiring prolonged periods of computer use and desk work; physical demands include occasional bending, stooping, and light lifting; travel to other clinic locations within the assigned market may be required; when onsite at clinical locations, the work environment may involve moderate noise levels and potential exposure to infectious diseases and blood-borne pathogens, in accordance with standard healthcare precautions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.