CUSTOMER SERVICE LEAD

Customer Service Lead in Haverhill , Massachusetts 400 Lowell Ave Haverhill MA US 01832

Overview

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !

Overview :

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, youll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times.

Youll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. Youll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind.

Youll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlingtons benefits package which includes dental and vision coverage, and including life insurance.

Part-time associates may also be eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Key Responsibilities :

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements :

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs.

or more, as well as the ability to stand and walk for extended periods of time.

Location *US-MA-Haverhill*

Posting Number *2021-168668*

400 Lowell Ave*

Shopping Center *Westgate Market Plaza Unit 1*

Zip Code *01832*

Position Type *Regular Part-Time*

Posted Date *11 / 11 / 2021 8 : 46 AM*

Career Site Category *Store Associate*

Position Category *Store Associate*

Evergreen *Yes*

Our Commitment to Health & Safety

The health and safety of our associates and customers are our top priorities, which means weve implemented new guidelines and expectations, in line with CDC guidelines, and state and local regulations, that impact the way we work in our stores, distribution centers, and corporate offices.

Associates are required to wear face coverings, abide by social distancing practices, and follow enhanced sanitation and cleaning procedures, among other requirements, as necessary, in response to the ongoing situation.

In our corporate offices, most corporate associates are working remotely at this time. As we continue to monitor the public health situation, these guidelines may be updated and are subject to change at any time.