Director of Operations (Midwest)

Job Title : Director of Operations

Location : Multi-site (Minnesota, Indiana, Illinois)

Travel : Up to 50%

About Us :

Roto-Rooter is a leading provider in the home services industry, specializing in plumbing, drain cleaning, and water cleanup.

With a legacy of excellence and a commitment to customer satisfaction, we pride ourselves on delivering reliable, high-quality services to both residential and commercial clients.

Position Overview :

We are seeking an experienced Director of Operations to oversee and optimize the performance of multiple locations across Minnesota, Indiana, and Illinois.

The ideal candidate will have a strong background in the home services industry, with a preference for plumbing experience, and the ability to drive operational efficiencies while ensuring a high standard of customer service.

This role requires a hands-on leader who is willing to travel up to 50% of the time to ensure the success and consistency of operations across all sites.

Key Responsibilities :

• Lead and manage Operations Managers across multiple sites in Minnesota, Indiana, and Illinois to achieve business objectives and exceed performance goals.
• Develop and implement strategic plans to improve operational efficiency, productivity, and profitability across all locations.
• Ensure consistent service delivery standards and adherence to company policies and procedures.
• Collaborate with site managers to identify growth opportunities and optimize resource allocation.
• Monitor key performance indicators (KPIs) to track progress, address challenges, and drive continuous improvement initiatives.
• Build and maintain strong relationships with internal teams and external partners to enhance service quality and customer satisfaction.
• Provide leadership, mentorship, and professional development opportunities to site management teams.
• Manage budgets, control costs, and ensure that financial targets are met across all sites.
• Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain a competitive edge.
• Travel up to 50% of the time to oversee operations, conduct site visits, and support the team in each location.

Qualifications :

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• Proven experience in a multi-site operations management role within the home services industry, with a preference for plumbing experience.
• Strong leadership and decision-making skills, with a track record of driving operational success in a dynamic environment.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to travel up to 50% to oversee operations across Minnesota, Indiana, and Illinois.
• Proficiency in using technology and software tools to manage and track operational performance.

What We Offer :

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.

Equal Opportunity Statement :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.