Desktop Support Technician

Description

Desktop Support Technician

Vizergy, an award-winning hotel internet marketing firm, is seeking a talented Desktop Support Technician. An ideal Desktop Support Technician will be a detail conscious individual who wants to work with a dynamic, industry leading team.

The Desktop Support Technician will be responsible for the support of the entire end-user computing environment. Candidates must be located in or willing to relocate to the Jacksonville, FL area.

J OB R ESPONSIBILITIES

• Workstations Deployment, maintenance and operation of computer systems, printers, and peripherals
• Ensuring optimal workstation performance
• Assist in developing long-term strategies and capacity planning
• Management of active directory accounts, Office 365 mailboxes, VoIP handsets
• Apply OS patches and upgrades on a regular basis
• Server backups and testing of backups
• Network security and anti-virus
• Manage software licensing
• Develop and maintain system standards with supporting documentation (SOPs)

E XPERIENCE & S KILLS

• Excellent attention to detail
• Strong communication skills
• Troubleshooting software and network issues
• Experience with Windows 10
• Experience with Microsoft Surface devices and iMacs
• Experience with supporting remote users
• Ability and strong desire to learn new and emerging technologies
• Desire to make things better
• Ability to effectively multi-task in a deadline driven environment
• Exceptional customer support for fellow employees and clients
• Ability to manage multiple simultaneous projects
• Excels as a member of a team
• Periodic night and weekend hours may be required
• College degree or actively working towards a degree

P LUSES

• 1+ years of experience in Desktop and end-user support
• Knowledge of DNS and Networking
• Hybrid Azure Active Directory
• Knowledge of domain join process
• Experience with Office 365 services
• Experience using Salesforce (or similar CRM software)
• IT asset management / deployment application experience
• VoIP phone system experience
• Web conferencing application experience (Microsoft Teams)
• A+, Network+, or Security+ certifications

Business Unit : Vizergy

Vizergy

Scheduled Weekly Hours :

Number of Openings Available :

Worker Type : Regular

Regular

More About Jonas Software :

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology / Laboratory Information Systems, and Product Licensing industries.

Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.

Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.

Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.