Freelance Zendesk Consultant
VirtualVocationsConcord, California, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Freelance Zendesk Consultant - AI Trainer.
Key Responsibilities
Review pre-generated intents and transform them into a logical sequence of agent steps
Define test cases including dialogue flow and agent responses
Create a Golden Path for optimal tool invocation by the agent
Required Qualifications
Bachelor's or Master's Degree in Business Administration or relevant area
Minimum of 3 years of professional experience in Zendesk admin / configuration
Experience in setting up ticket forms, triggers, macros, and automation
Advanced level of English (C1) or above
Ability to learn new methods and manage complex guidelines
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Freelance Consultant • Concord, California, United States
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