Service Operations Quality Assurance Lead

VirtualVocations
Littleton, Colorado, United States
Full-time

A company is looking for a Team Lead, Service Operations Quality Assurance.Key ResponsibilitiesManage a team, focusing on performance management and professional developmentMonitor operational KPIs and conduct root-cause analysis to address issuesLead continuous improvement initiatives and collaborate across teams to enhance workflowsRequired Qualifications3+ years experience in production and / or service operations3+ years experience in a quality-focused role2+ years experience in a health insurance or healthcare organization1+ year of direct people management experience in a production environment1+ year of experience using data and metrics to drive improvements

7 days ago
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