Front Desk Intern - Summer 2026

Guest Services Internship

Our Guest Services Department is looking to fill several guest services internships for summer 2026. Hospitality or related majors are encouraged to apply. This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.

Essential Duties And Responsibilities

• Welcome / bid farewell to guests
• Utilize 4 Diamond Verbiage
• Check in / Check out guests
• Maintain guest accounts
• Be knowledgeable of all resort activities
• Anticipate guest concerns / problems and deal with them before they become complaints
• Handle complaints with empathy and courtesy
• Handle all incoming telephone calls, paging system and guest messages
• Follow all safety and emergency policies and procedures
• Maintain par stock of office supplies / ordering when necessary
• Clean and maintain work area
• Assist with PBX duties as needed
• Maintain a good rapport with fellow employees and reflect positive attitude
• Complete all assignments requested
• Maintain open line of communication with supervisor
• Must follow proper grooming and dress standards set forth by the Employee Handbook
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

Education / Experience

Additional Internship Responsibilities

Other Skills And Abilities

Typical Physical Demands

Employee must be able to stand for long periods of time and lift up to 25lbs.

Typical Mental Demands

Working Conditions

This position requires one to be indoors. Individual may have to cope with varying noise levels. Must be able to work flexible hours including days, evenings, weekends and holidays.

Comments

Native American Preference will apply. Must be able to pass a background investigation and a drug test as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.