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Account Manager

Account Manager

KRE UP Management LLCLawrence, KS, US
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Job Description

Job Description

Account Manager

Seeking an Account Manager for a Student Housing Community in Lawrence, KS

Job Purpose :

The Account Manager is responsible for on-going monitoring and maintenance of accounts receivables as well as the management of the collections process.

Primary Duties & Responsibilities :

  • Post rental collections, make bank deposits and oversee the administration of accounting functions for the community, including the enforcement of delinquency policies.
  • Distribute daily activity reports as required by the Community Manager.
  • Assist in the preparation of Month End reports, reconcile and balance all accounts receivable.
  • Process all deposit accounting refund requests and forward them, along with the Move Out Letter, to the corporate office for appropriate action.
  • Audit records and files to identify dates requiring administrative action such as lease expiration dates, recurring payment end dates, delinquent accounts, and unlawful detainers as dictated by state law.
  • Implement and monitor an aggressive collection process to reduce delinquent rent. Initiate and complete collection efforts on current and past residents for unpaid balances.
  • Send invoices to past and current residents for damages they caused to the property and / or apartment unit.
  • Collect funds on checks returned for insufficient funds or closed accounts.
  • Answer phones, take and deliver messages, and provide customer service to the community’s residents.
  • Manage the process for charging, recording, and communicating all fines, fees, and miscellaneous charges that get assessed to residents.

Qualifications :

  • The high degree of professionalism and demeanor resulting from previous property management, accounting, or leasing experience.
  • Good communication and listening skills.
  • Good customer service and negotiation skills.
  • Patient, even-tempered and works well under pressure.
  • Able to be an effective team player and interacts well with others.
  • Very organized and detail-oriented.
  • Able to maintain confidentiality.
  • Able to read and interpret documents such as operating instructions, procedural manuals, in addition to budget and financial reports.
  • Able to write routine reports and correspondence.
  • Able to speak effectively with individuals and groups of customers or associates of the organization.
  • Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages and rents per square foot.
  • Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Able to deal with residents to reduce conflicts and misunderstandings regarding delinquencies and charges.
  • The firm, fair and consistent.
  • Effective time management skills.
  • Able to follow directions from a supervisor.
  • Able to understand and follow posted work rules and procedures.
  • Able to accept constructive criticism.
  • Able to work weekends or overtime as the job requires.

    • Education and Experience Requirements :

  • Associate’s degree or equivalent from a two-year college or technical school or six months to one-year related experience and / or training; or equivalent combination of education and experience.

    • Other and / or Preferred Education / Experience :

  • Knowledgeable in Microsoft Word / Excel / Outlook.
  • Experience with Entrata property management software preferred.
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    Account Manager • Lawrence, KS, US