Logistics coordinator
Ideal candidate has a mix of Logistics and Data Analytics with reporting through Excel or ERP systems
Resolve inquiries related to distributor orders, returns, shipments, products, claims, credit memos and customer concerns Initiate ocean, air, and land transportation track and trace (as required) Investigate and resolve problems through root cause analysis using various reports and data to resolve logistics challenges
Monitor and provide status of critical shipments and ensure inbound / outbound on time delivery Interact with key personnel to monitor and develop process to ensure the timely and accurate processing of orders and shipments
Sales order entry into company's ERP system Provide customer support to change or cancel existing orders
Ensure customer service and time objectives are achieved
Participate in benchmarking to ensure customer service levels are aligned with industry standards Establish strong working relationship with business units, distributors, logistics partners, and Operations team members to provide high levels of customer support
MISCELLANEOUS OPERATIONS SUPPORT
Provide logistics and order support as needed Conduct ad hoc reporting & analysis
Support as required for annual physical inventory and audits
Maintain documentation and procedures related to logistics policies and procedures
Prepared to assume additional tasks outside job description (as needed / directed)
EXPERIENCE NEEDED
0-1+ years experience related to supply chain and logistics operations
Outstanding customer service skills
Excellent written and verbal skills Strong organizational and problem-solving skills
Basic knowledge of logistics functions within SAP or a comparable ERP system preferred
Basic knowledge of Sales Force or comparable CRM system preferred Basic analytical skills with Microsoft Excel experience
EDUCATION REQUIREMENTS
Bachelor's Degree preferred, ideally in a related field to the position requirements
LANGUAGE REQUIREMENTS Fluent in English #ZR