CUSTOMER SERVICE

The MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST in 192 company-owned convenience and fuel retailing units.

Operating in Tennessee, Alabama, Georgia, Arkansas, Kentucky and Mississippi, MAPCO stores offer a wide array of

high quality

products and services. Customers can refresh and recharge with

freshly-brewed

coffee, packaged snacks and drinks, high quality fuel and

special deals

through the industry leading MAPCO MY Reward$ loyalty program. MAPCO is a subsidiary of Majors Management, LLC which is a leader at operating, developing, serving, and supporting retail and convenience centers and gas station properties, and a leading distributor of high-quality branded motor fuels

Customer Service Leader Opportunity

Position Responsibilities :

• Meet company customer service standards.
• Follow company cash control policies and procedures.
• Adhere to all laws and regulations

regarding

the sale of any government regulated products and services.

• Obey company and health department safety guidelines for food preparation.
• Detail cleaning of store interior and exterior according to company standards.
• Stock and rotate products including coolers and / or freezers.
• Complete training activities and pass minimum job performance standards.
• Follow

company

general rules of conduct and code of ethics.

Motivate sales associates to

grow

the store sales and profitability using suggestive selling techniques.

Assist

the store manager in hiring, developing, and training others in

store

to meet company standards and guidelines.

Other duties as assigned.

Core Competencies : Time Management

Time Management

• Value time and use your time effectively and efficiently.
• Concentrate your efforts on the more important priorities and can

attend to

a broader range of activities.

Get more done in less time than others.

Action Oriented

• Enjoy working hard and seize more opportunities than others.
• Not fearful of acting with a minimum of planning.

Customer Focus

• Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
• Get first-hand customer information and use it for improvements in products and services.

Determination

• Pursue everything with energy, drive, and a need to finish.
• Seldom give up before finishing, especially in the face of resistance or setbacks.

Essential Functions

Standing / Walking 50%

Lifting up to 40 pounds 10%

Bending 10%

Sitting 10%

Squatting / Stooping 5%

Climbing 5%

Reaching 10%

Capable of working in a fast-paced environment that requires being on your feet for an extended period of time.

Travel Requirements- 0 overnight stays per year

Handle Hazardous Materials- 5%

Educational Qualifications and Experience :

• Customer service experience desired
• Ability to perform multiple tasks at one time
• Read, understand, and speak English at an

eighth grade

level

Comprehend

and perform basic math skills

Understand, comprehend, and perform basic computer and point-of-sale skills

We are an equal opportunity

employer

and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer / Disabled / Veterans.

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