Job Description
Job Description
Join Erick Diaz Agency, an established setting providing exceptional customer service in Donna, Texas. Our team is dedicated to delivering top-tier service with a personal touch that sets us apart from the rest.
We are rooted in the heart of Donna, fostering meaningful connections with our community and clients alike. As our newest Customer Service Representative, you will be an integral part of our mission, ensuring that every client interaction is met with warmth, professionalism, and efficiency.
If you're passionate about helping others and thrive in a close-knit team environment, we invite you to join us at Erick Diaz Agency.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Client Interaction : Engage with clients in a friendly and professional manner, addressing their inquiries and providing solutions.
Issue Resolution : Handle client concerns and complaints effectively, ensuring timely and satisfactory resolutions.
Documentation : Maintain accurate records of client interactions, ensuring all information is up to date and accessible.
Product Knowledge : Develop a deep understanding of our services to respond to client queries effectively and promote additional offerings.
Feedback Collection : Gather feedback from clients to identify areas for improvement and enhance the overall customer experience.
Team Collaboration : Work collaboratively with team members to ensure seamless customer service delivery and achieve common goals.
Requirements
Communication Skills : Excellent verbal and written communication skills to effectively interact with customers and team members.
Customer Focus : A strong commitment to providing exceptional customer service and resolving customer issues.Detail-Oriented : Ability to focus on accuracy and attention to detail in all customer interactions and order processing.
Team Player : Collaborative mindset with a willingness to work together with colleagues to achieve common goals.Problem-Solving Skills : Ability to think quickly and creatively to provide solutions to customer problems.
Computer Proficiency : Comfortable working with various computer systems, including data entry and customer information management.
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