Title Procurement Manager - Remote

IAA, an RB Global, Inc. company is seeking a Title Procurement Manager to join our team. This position can be located anywhere in the United States.

Occasional travel to a local facility is required.

Responsibilities include (but are not limited to the following) :

• Directly responsible for the general operations and overall performance of multiple departments under the IAA Title Procurement unit
• Directly responsible for a team of employees comprised of customer service representatives, file handlers, and department supervisors as needed to maintain an appropriate span of control
• Will perform hiring, progressive discipline and termination activities
• Responsible for various aspects of their assigned department, including generation and monitoring of reports, evaluation and reaction to reporting data, and scheduling and conducting required meetings
• Responsible for monitoring the performance of business units and implementing appropriate changes to ensure that targets are achieved.

Changes may include but are not limited to recommending staffing levels, coaching existing staff, determining revised business processes, and identifying then specifying business system modifications

• Will manage and oversee, from a business unit perspective, the implementation and maintenance of business systems including but not limited to contact center software, workflow management systems, business intelligence systems, and customer relationship management systems
• Will have face-to-face contact with customers both at IAA locations and at customer locations. Interactions may include customer training, operational performance reviews, issue resolution
• Will develop and implement business processes and workflows to accommodate customer requirements
• Will be responsible for any IAA facility within scope of responsibility. This will include identification and coordination of maintenance and ensuring that facilities are safe environments for employees

Job Requirements :

• Bachelor’s degree required
• Ability to review and interpret key performance indicators
• Ability to establish and manage to operational performance goals
• Ability to identify and resolve operational roadblocks
• Ability to anticipate short term and long term problems and implement solutions
• Ability to be flexible and adaptable to change
• Ability to influence employee satisfaction and turnover
• Excellent communication skills, both written and oral, are required
• Must be able to communicate with all departments and call center management team
• Strong organization and time management skills are required
• Working knowledge and understanding auto auction operations is required
• Thorough understanding of the processes and procedures of the National Remarketing Center is desired
• General understanding of auction business processes and financials is required
• Thorough understanding of IAA settlement procedures is desired
• General understanding of vehicle title processing including the processing of clear, salvage and repossession titles
• Proficiency with Microsoft productivity tools (Excel, Word, PowerPoint, and Access, Visio) is required
• Desire to participate in training and consulting team members in the deployment and usage of new processes and applications is a plus
• Develop and plan through proactive employee assessment an engaged workforce

Preferred Requirements and Skills :

Experience with Five9 Phone system Desired

In return for your excellent skills and abilities, we offer a benefits package including : health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays and vacations.

About IAA, an RB Global, Inc. company :

IAA, an RB Global, Inc. company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles.

Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.

IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities