At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day.
As a Specialist III in Customer Service, you will take approximately 80 120 inbound calls a day from checking and savings account customers.
By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job Responsibilities :
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicates with customers in a metrics-driven environment
- Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Works both independently and in a team environment
- Abides by all applicable regulatory and departmental practices and procedures
Required Qualifications, Capabilities, and Skills :
- Reading and speaking in both Spanish and English fluently is required for this role
- Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred Qualifications, Capabilities, and Skills :
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Hospitality, Restaurant or Retail industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule :
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.
Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Ability to listen to and understand customer needs. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, re...
Bilingual Licensed Property & Casualty Insurance Agent - Spanish-English Remote USA
During a Typical Day, You’llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesSome upselling of products or services to existing customers may be requiredWhat You Bring to the RoleActive Property and Casualty license6 months or more...
Customer Service And Sales Representative
Build sustainable relationships and trust among customers through open and interactive conversations Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle and generate sales for our clients ...
Client Service & Product Support Specialist - Employment Tax - Urgently Hiring!
Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Com...
Remote Customer Service Specialist
We are seeking a passionate and detail-oriented Remote Customer Service. As a Remote Customer Service Specialist, you will play a pivotal role in curating unforgettable travel experiences for our clients. Respond promptly to client inquiries, demonstrating exceptional communication and customer serv...
Reimbursement Specialist (Customer Service)
Customer Service & Support: Assist physician office staff and patients with insurance forms and program applications; provide exceptional customer service to internal and external customers, resolving requests promptly and escalating complaints as needed. Insurance Benefit Management: Collect an...
Sales & Customer Service Associate
Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Winter Garden. As a sales and customer service associ...
Bilingual Medication Adherence Pharmacy Technician - English / Spanish
Bilingual in English and Spanish. Required Qualifications for Bilingual (Spanish) Medication Adherence Pharmacy Technician:. Bilingual (Spanish) Medication Adherence Pharmacy Technician. Bilingual (Spanish) Medication Adherence Pharmacy Technician. ...
Account Service Specialist
We are looking for a Data Entry Specialist whose main function is providing excellent customer service by quickly and accurately processing submissions sent electronically by our members. Ability to understand and follow specific instructions and procedures. A Data Entry Specialist will compare data...
Experienced Accounts Payable Specialist
They review and process invoices, audit credit card bills, answer vendor inquiries, reconcile vendor statements, process and maintain 1099 statements, as well as process and distribute checks. Reconcile vendor and credit card statements and resolve any discrepancies in a timely manner. Maintain accu...