Customer Service Manager

Job Description

Job Description

Cook’s Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations.

Our employees strive to provide the best products and most knowledgeable response to our customers. This is a hybrid position - Monday and Friday at home, Tuesday, Wednesday and Thursday in the office.

Our vision for Customer Service is to create a consistently delightful experience through a culture of customer-centric thinking that will drive revenue growth.

The Customer Service Manager is responsible for managing the daily operations of the department including management of customer service reps, act as a trusted advisor coordinating various customer service activities, resolution of customer issues, interfacing with customers, sales representatives and other management personnel in a distribution environment.

Will also prioritize plans, organize, and control work flow in a team environment. Must have the capability to develop, coach and train personnel to improve their professionalism, productivity, teaming and work excellence in day to day activities.

Qualifications include : College level coursework and a minimum of 3 years’ experience in a supervisory capacity in a customer service environment.

Experience in a distribution environment is preferred. Intermediate level expertise in MS Excel is required.

Skills for Success include :

• Strong knowledge of customer relations and employee development.
• Ability to train others and work in a team-oriented environment.
• Ability to prioritize and execute multiple tasks in an efficient manner, and to work on multiple projects simultaneously and independently.
• Ability to work on time sensitive projects, meet critical deadlines, and deliver on commitments in a calm and organized manner.
• Ability to drive for results and accountability.
• Excellent verbal communicators, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
• Excellent judgment and problem-solving skills.
• Ability to manage multiple priorities within a fast-paced and high-volume environment.
• Ability to rapidly acquire thorough knowledge of company products.
• Detail oriented with the ability to properly document and create customer call notes.

Responsibilities include :

• Hire, train and manage a team of customer support staff.
• Acts as a trusted advisor to customers and assumes point of responsibility for customer satisfaction.
• Document, troubleshoot and capture feedback that will improve our products.
• Investigate problems and identify corrective actions for customers.

Our most successful employees are customer focused, patient and friendly. They are natural problem solvers, strive to be experts in their field and are above all great communicators.

Cook’s Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time.

If you are interested, so are we. Please apply!

Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices.

We will honor your experiences, perspectives, and unique identity.

Powered by JazzHR

tnDBN89Oi8