Senior Manager of Information Technology

Director of Information Technology

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. We deliver a cloud-first, AI-powered workforce performance suite that combines workforce engagement management (WEM) and customer intelligence tools to help businesses stay agile, responsive, and competitive.

We are looking for a strategic and hands-on Director of Information Technology to lead and evolve our internal IT operations during a time of growth and continued innovation.

As the Senior Manager of Information Technology, you will oversee the internal IT function, lead a team of IT professionals, and play a key role in ensuring the organization is technically prepared for successful integrations during acquisitions. You will be responsible for building and maintaining a secure, scalable, and reliable IT infrastructure to support Calabrio's fast-paced environment. This role requires strong leadership, cross-functional collaboration, and deep technical knowledge across Microsoft systems, networking, and end-user support.

Key responsibilities :

• Leadership & Strategy
• Lead, mentor, and develop the internal IT team.
• Define and execute the IT roadmap in alignment with business goals.
• Collaborate with executives and department leaders to understand technology needs and deliver appropriate solutions.
• IT Operations
• Oversee daily operations of IT services, including help desk, systems administration, and internal infrastructure.
• Ensure high availability and reliability of IT systems and networks.
• Manage service delivery, ticketing systems, and support SLAs.
• Acquisition & Integration Readiness
• Partner with corporate development and security teams to assess and integrate IT systems of acquired companies.
• Develop scalable processes for onboarding new users, systems, and networks post-acquisition.
• Systems & Infrastructure
• Oversee Microsoft 365 environment including Azure Active Directory, SharePoint, and Exchange Online.
• Manage networking technologies (firewalls, VPNs, switches, Wi-Fi) and ensure secure connectivity across all offices.
• Implement and maintain IT policies, procedures, and best practices.
• Security & Compliance
• Collaborate with the Information Security team to ensure IT systems are compliant with regulatory and security requirements.
• Monitor and respond to internal IT security risks and incidents.
• Budgeting & Vendor Management
• Develop and manage IT budgets, vendor relationships, and software / hardware procurement.