Customer Onboarding Specialist

The Onboarding Specialist will own the customer onboarding pipeline in the U.S., working closely with Account Executives (AEs), the VP of Sales, and our international-based technical onboarding team. You will be responsible for ensuring every new Bounce customer is successfully onboarded — from data migration and account setup to customer training and actually using the system — with speed and efficiency.

This role sits in-office with the Denver sales team to provide visibility, accountability, and proactive support, while acting as the liaison with our international onboarding team for technical execution.

Key Responsibilities

• Own the Onboarding Pipeline : Track and manage all new customer onboarding projects in the U.S.
• In-Office Support : Work directly with AEs to collect required documents, data, and information from customers to avoid delays.
• Liaison Role : Coordinate with the international onboarding team for technical tasks (data migration, instance setup, integrations).
• Customer Communication : Provide U.S. customers with clear timelines, expectations, and updates during onboarding.
• Process Improvement : Identify and fix bottlenecks in the onboarding process to reduce time-to-live.
• Cross-Functional Alignment : Keep Sales, VP of Sales, and Customer Success aligned on onboarding progress and challenges.
• Metrics Ownership : Track onboarding KPIs (e.g., time-to-launch, customer satisfaction, completion rate) and report regularly.

Requirements

Nice to Have

What We Offer