Customer Support

Job Description

Job Description

From life sciences to healthcare logistics, our global team is committed to delivering the most time-critical diagnostics and therapies worldwide.

Life Couriers prides itself on providing unmatched logistics excellence that enables our customers to deliver lifesaving diagnostics and therapies to their patients anywhere in the world, prioritizing patients' well-being.

Our Customer Support team loves coming in every day because they are an important part of our company.

Here's what a team member has to say about working with On Time :

On Time Delivery offers us an important role in a relaxed and positive work environment with friendly and supportive teammates.

current Customer Support Representative, 2 years tenure.

On Time Delivery Service- A Life Couriers Company is in search of an experienced and dedicated Customer Support Representative (CSR) to join our team.

Responsibilities :

• Responding to customer inquiries via phone and email in a timely and professional manner.
• Handling incoming and occasional outbound calls, averaging up to 30-60 per day.
• Resolving customer issues and complaints with empathy and understanding.
• Documenting customer interactions and maintaining accurate records.
• Collaborating with other departments to ensure customer satisfaction.
• Continuously improving customer service skills and knowledge of products and services.
• Other responsibilities as assigned by management.

Work Schedule :

• Monday, Wednesday, and Friday : 7 : 00 AM to 4 : 00 PM
• Tuesday and Thursday : 6 : 00 AM to 3 : 00 PM
• Saturday : 9 : 00 AM to 3 : 00 PM on a rotating basis.
• These hours may be adjusted based on business needs.

Requirements

Skills Required :

• Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
• Excellent communication skills to collaborate with others under any type of condition.
• Ability to multitask and be adaptable.
• Keen attention to detail.

Travel & Work Conditions :

• Primarily sedentary.
• Occasionally required to lift up to 50 pounds.
• Exposure to extreme hot and cold weather elements when outside or driving.

Education and Experience :

• At least 21 years of age.
• High school diploma or higher required.
• 2+ years of customer service experience required.
• Has a valid driver's license with no more than 2 moving violations or at fault accidents in the previous 3 years.

Work Authorization :

• Must be authorized to work in the United States without any type of work authorization or work sponsorship now or in the future.
What we offer :
• Weekly pay.
• Weekly pay.
• Medical, Dental, Vision Insurance are available to employee on the first of the following month after hire.
• 401(k) with match.
• Short- & Long-Term Disability.
• Employee Assistance Program.
• Company paid and optional Life Insurance.
• Optional Hospital, Critical Illness, and Accident Indemnity Insurance.
• Paid Time Off & Sick Pay.
• Advancement opportunities in a fast-growing organization.

Life Couriers is committed to a diverse and inclusive workplace. Our organization is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

If you want to enjoy coming to work every day with a team that supports you, please apply, email ([email protected]) or call us at 952-884-4060 and ask for the customer service manager.

We're conveniently located in Bloomington off of 35W.