Customer Service Manager-Bilingual / Vietnamese
Job Locations US-WA-EVERETT
Requisition ID
2024-152544
Line of Business :
All Ways Caring HomeCare
Pay Min
USD $23.00 / Yr.
Pay Max
USD $25.00 / Yr.
Our Company
All Ways Caring HomeCare
Overview
Who we are looking for :
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
Seeking a self-motivated professional with prior scheduling and management or supervisory experience
- An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
- A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
- An experienced communicator and problem solver who is well-organized
What you will receive :
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Flexible work schedules close to home
- Retention and referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
External Job Description
What you will do :
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to :
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Qualifications
What you will need :
- Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver's license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence.
Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities.
All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's / dementia care, respite care and other programs.
For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.
Additional Job Information
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits :
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Retention and referral bonuses. Work with your friends
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
- Looking for a Vietnamese / English Speaking candidate
Salary Range
USD $23.00 - $25.00 / Year
Customer Service Manager-Bilingual/Vietnamese
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Customer Service Manager-Bilingual/Vietnamese. Customer Service Managers play a key role in providing individualized care tha...
Customer Service Manager-Bilingual/Vietnamese
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. Customer Service Manager-Bilingual/Vietnamese. Customer Service Managers play a key role in providing individualized care tha...
Bilingual Retail Store Customer Service Specialist
Customer Service Specialists must ensure excellent customer service while staying updated on product features. Customer Service Specialists work closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and provide suitable recommendatio...
Retail Store Customer Service Specialist- Bilingual Preferred (english & Spanish)
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right so Customer Service Specialist, Customer Service, Retail, Store, English, Spanish. ...
Customer Account Manager
As a Business Development/Sales, you will be responsible for identifying leads along with proactively prospecting and selling new and profitable storage containers and rental services to both new and existing customers. Utilize Salesforce to schedule and document all activities and develop robust in...
Retail Store Customer Service Specialist- Bilingual Preferred (English & Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient serv...
Bilingual Insurance Agent (Sales, Customer Service)
Sales or customer service experience. As an Insurance Agent you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers. Expand business by proactively building relationships with existing customers to meet the agreed upon production goals. Ability to e...
Customer Service Manager - State Farm Agent Team Member
As a Customer Service Manager - State Farm Agent Team Member with Brian Pepelnjak - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people ...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...