Summary
The Patient Service Representative serves as the front line, initial face to face contact with the Institute’s patients and visitors.
This position directly supports the patient flow by greeting and registering patients, scheduling appointments, collect payments, assist with administrative duties.
Experience
A minimum of one year customer service experience, preferably in optometry or ophthalmology
Experience with medical insurance plans is preferred
Education Requirements
High School Diploma or GED
Skills Required
- Good organizational and communication skills
- Must be customer service oriented
- Good typing and or computer skills
- Ability to work in close contact with patients and co-workers in a caring, professional and competent manner
- Must be able to multitask and handle high volume and stressful environment
- Must be detailed oriented and able to maintain a high level of accuracy in data entry
- Pleasant phone skills
- Must be able to help elderly and poor sighted with necessary tasks
- CPR Certification helpful, but not required
Essential Functions
- Maintains a welcoming environment for patients, visitors and co-workers
- greets each patient, visitor or co-worker appropriately
- comforts patient by answering questions and communicating schedule delays
- maintains a clean reception area and keeps magazines orderly and current
- Provides assistance to technical staff and physicians
- ensures that patient completes medical history updates annually and scan documents into group management system
- Provides assistance to check out area
- schedules follow up appointments
- collects co-pays
- runs collections report at the end of the day
- Maintains patient records by obtaining, recording and updating personal and financial information
- reviews patent demographic information for accuracy and updates with needed changes in address or phone numbers
- acquires patient’s language, nationality and email address
Physical Demands
Ability to bend and stoop
Ability to perform data entry / keyboard
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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