Desktop Support Engineer L1 - Onsite Charlotte NC

The L1 EUX Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem / incident recording, and problem resolution to issues reported by customers.

Key Responsibilities

• 3-5 years of Service Desk Experience
• MSP Service Desk experience is a plus, but not a requirement
• Experience with providing technical assistance over the phone
• Able to multi-task by working on multiple open tickets simultaneously
• Experienced in working in a fast-paced environment with multiple priorities and projects
• Able to investigate, analyze and troubleshoot customer issues
• Comfortable making decisions on issue resolution without supervision
• Demonstrates excellent verbal and written skills
• Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement

Skills, Knowledge & Expertise

Basic network support

Computer hardware support

Security support

Printer support

Mobile device support

Note : This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

EEO statement : We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.

Agencies / 3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency / 3 Party will be considered a gift and property of Blue Mantis, unless the Agency / 3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency / 3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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