Last Chance Auction and Outlet Assistant Manager

Job Description

Job Description

About Goodwill SOLAC :

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment.

Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities one job at a time.

Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.

Goodwill is a culturally diverse and inclusive organization. We are a proud equal opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

SUMMARY DESCRIPTION :

• To oversee daily operations of the Last Chance Auction and Outlet.
• Reports directly to Last Chance Auction and Outlet Manager.

EXEMPLARY DUTIES / RESPONSIBILITIES :

• Responsible for the daily sales and operational success of the Last Chance Auction and Outlet.
• Must ensure balanced levels of customer satisfaction through excellent service leadership.
• Supervises and cross trains all store personnel including new employees in all functions of the store.
• Accountable for meeting and / or exceeding sales goals by training, motivating, mentoring and providing feedback to staff.
• Assists with ordering merchandise and operating equipment & supplies with prior approval of Store Manager.
• Maintaining operation in a clean orderly fashion, rotating product in a timely manner (20-minute table changes), and overseeing auction pricing is maintained without prejudice to purchasing customers.
• Ensures all staff are appropriately trained on all equipment and each employee’s training documents are signed and placed in their HR employee files.
• Assists with pulled products from stores and salvage inventory in partnership with Dock to maximize revenue and return on product.
• Oversee incoming and outgoing loads. Both internal and external.
• Responsible for maintaining all safety and cleanliness standards.
• Reports safety hazards and all accidents to the Store Manager IMMEDIATELY.
• Responds to phone and computer inquiries in a timely manner each day.
• Ensures all employees adhere to current Goodwill’s Policies and Procedure. Includes but not limited to dress code / uniform standards, cell phone policy, time and attendance.
• Perform other duties as assigned.

EMPLOYMENT STANDARDS :

EDUCATION / EXPERIENCE :

• High School diploma or its equivalent.
• 1 - 2 years’ supervisory experience in retail warehouse.
• Prior experience in thrift retail or consignment industry preferred.
• Positive work history.
• Ability to work a flexible schedule, including evenings and weekends
• Ability to read and write, understand basic math.
• Ability to understand complex and simple instructions.
• Ability to handle customers effectively.
• Ability to meet deadlines and respond to special needs.
• Proficient user of MS Office (MS Excel in particular) and basic computer functions.

KNOWLEDGE :

• Ability to read and write.
• Ability to understand complex instructions.
• Knowledge of retail aftermarket / post-retail and supervision of others.
• Basic Computer Knowledge.

SKILL :

• Fluent oral and written communication skills. Bilingual a plus.
• Outstanding organizational and decision-making skills.
• Cooperation with Division Director and direct supervisors.
• Ability to supervise, direct, motivate, and discipline staff as necessary.
• Ability to work well with the public.
• Ability to work with minimum supervision in a high paced environment.
• Ability to write and respond to e-mails.
• Able to lift, carry, push and pull at least 50lbs.

Core Competencies I :

To perform the job successfully an individual should demonstrate the following competencies.

• Confidentiality Understands and adheres to high level confidentiality in all workrelated information discussions and information sharing in all meetings of the board, and by upper-level staff.
• Ethics and Values Adheres to Goodwill core values and beliefs during both good and bad times, acts in line with those values.
• Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;

works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and / or situations.

• Task Management Communicates changes and progress; completes projects on time and budget.
• Technical Skills Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things.
• Verbal Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;

responds well to questions; demonstrates group presentation skills effectively; participates in meetings.

Teamwork Exhibits objectivity and openness to other’s views; welcomes feedback; contributes to building a positive team spirit;

promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.

Diversity Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.

Inclusion & Equality Is inclusive, shows respect and sensitivity for all differences, gender, sexual orientation, and culture.

Promotes equality in all aspects of work-life at Goodwill SOLAC

LICENSES :

Valid CA Identification Card

This job specification should not be construed to imply that these requirements are the exclusive standard of the position.

Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.