Lead Medical Assistant

Position Overview :

As a Lead Medical Assistant, you will assist in preparing patients for their healthcare visit, support providers in delivering care, and update patient health records as needed. Additionally, you will be responsible for guiding, mentoring, and training Medical Assistants while overseeing scheduling and timekeeping. This role includes a strong emphasis on onboarding new Medical Assistants and providing ongoing training to ensure competency and professional growth.

Essential Functions :

• Mentors and guides Medical Assistant team, manages team timekeeping, and schedules.
• Leads the onboarding process for new Medical Assistants, ensuring they receive thorough training in clinical procedures, EMR usage, and clinic workflows.
• Develops and facilitates ongoing training programs to enhance Medical Assistants' clinical skills, knowledge of protocols, and patient interaction techniques.
• Prepares patients for healthcare visits by directing and / or accompanying them to the examination room, positioning them as needed, and arranging instruments, supplies, and equipment.
• Verifies patient information by interviewing patients, reviewing and / or recording medical history, taking vital signs, and confirming the purpose of the visit or treatment.
• Educates patients by providing medication and dietary instructions and answering questions.
• Maintains a safe, secure, and healthy work environment by enforcing standards and procedures and complying with legal regulations.
• Protects patient confidentiality and ensures compliance with HIPAA and other regulatory requirements.
• Adheres to professional standards, policies, and procedures, as well as federal, state, and local requirements.
• Engages in ongoing education and professional development opportunities.
• Enhances healthcare practice reputation by demonstrating ownership and initiative in accomplishing tasks and exploring opportunities to add value.

Minimum Qualifications :

Desired Qualifications :

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds.

Work Environment

Work is performed in a typical medical clinic and / or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required.

Equal Employment Opportunity Statement

The Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The statements contained herein are intended to describe the general nature and level of work performed by the Lead Medical Assistant, but is not a complete list of the responsibilities, duties, or skills required.  Other duties may be assigned as business needs dictate.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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