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Assistant Front Office Manager

FAIRMONT
Austin, TX, United States
Full-time

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed

Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas

Consistently offer professional, friendly and engaging service

Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

Train supervisors and fulfill training role in the absence of the trainer

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

What is in it for you :

Paid time off

Medical, Dental and Vision Insurance, 401K

Complimentary shift meal

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

11 days ago
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