A company is looking for an IT Service Delivery Manager to oversee IT service delivery for Venue Infrastructure and Application support teams.
Key ResponsibilitiesDevelop and maintain the IT service delivery catalog for venues, festivals, and officesEstablish and track SLAs, KPIs, and performance metrics for IT servicesManage vendor relationships and ensure compliance with service delivery policiesRequired Qualifications10-15 years of experience in IT Service Delivery and operations managementExperience in developing and managing SLAs and KPIsITIL v3 Expert certification preferredProject Management Professional (PMP) certification desiredExperience with ITSM software applications and reporting tools
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EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, d...
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As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilitie...
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All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or an...