Quality Assurance Associate

VirtualVocations
Colorado Springs, Colorado, United States
Full-time
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A company is looking for a Quality Assurance Associate.Key ResponsibilitiesMonitor and evaluate customer calls for quality standards adherenceProvide feedback for coaching sessions to enhance CSS skillsCollaborate with Team Leaders to address performance issues and develop improvement plansRequired Qualifications1-3 years experience in Quality Assurance, Customer Service, or related fieldKnowledge of financial compliance and credit card processesAbility to provide constructive feedback and coaching effectivelyAptitude in multitasking and prioritizing in a fast-paced environmentFast learner with ability to adapt to new QA processes and tools quickly

1 day ago
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