Description
Dispatcher Our dispatchers are an integral part of daily operations. Dispatchers perform all administrative functions in the department or location.
Interfaces with customers, vendors, and internal departments. This position also responds to customer and team inquiries.
Transdev is proud to offer :
- $21.00 / hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation
- Available shifts- Monday - Friday 9am until midnight.
Responsibilities :
- Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
- Manage daily service by reviewing route performance and proactively responding to situations that impact customer service
Requirements :
- High School Diploma or GED; Technical Degree preferred
- Must be 21 years of age
- Must have a valid driver's license
- Must have reliable transportation to and from work
- Must be able to multi-task and work under pressure
- 3-5 years' experience dispatching
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
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