ASSISTANT MANAGER

Location Columbus, OH

No Remote Our client is looking for experienced Assistant Managers with experience working in a restaurant. SUMMARY

To ensure customers receive excellence in service and product quality. To perform, support and manage all aspects of store operations.

To act in conjunction with the General Manager in achieving company sales and profit objectives. To act in the capacity of General Manager for extended periods of time each week or in the General Managers absence.

To provide primary leadership and management to the Production team and store staff.

ESSENTIAL FUNCTIONS

• Assumes full General Manager responsibilities in absence of GM, approximately 33% of each week, or whenever the GM is not in the store.
• Directs workloads and assigns staff to achieve product quality standards, labor goals and service standards.
• Performance manages Production Staff regularly and entire staff in absence of GM.
• Has authority to hire, terminate, and discipline all store staff in absence of GM or in conjunction with the GM and appropriate HR and DM partnership.
• Manages recruiting, employment and retention of a superior staff for all hourly positions.
• Manages training and development of all associates.
• Ensures compliance with operational standards, company policies, federal, state, and local laws and regulations.
• Assists with the supervision of the LSR including delivery and fulfillment of catering orders.
• Resolves all customer complaints in a timely manner, utilizing appropriate judgment.
• Manages store operations as assigned by General Manager.
• Monitors inventory levels and takes steps to reduce inventory shrink.
• Assists in the preparation of sales forecasts, along with production planning.
• Plans and manages all products that require additional preparation.
• Assists in effectively managing product availability and shelf life of ALL products at the store.
• Maintains store facilities and equipment; completes monthly SOARs and weekly QADs to ensure associate and customer safety.
• Participates in business building activities to promote catering line of business including sales calls and community activities
• Manages food safety and sanitation guidelines set by local and federal agencies.
• Practices and enforces all Safety and Security Guidelines set out by the company, including performing weekly security audits.
• Completes, with General Manager, the P&L variance report.
• Performs daily checkout and cash drop at bank as required as well as other administrative duties and communicates discrepancies to the GM.
• Maintains a respectful workplace, which exhibits the company values.
• Financial results as measured by sales growth, expenses to budget, labor cost control and loss prevention
• Business Growth as measured by catering growth, fund raising, B2B gifting sales and sales promotion results
• Product quality as measured by QAD, SOAR, swabs, product quality evaluations and yields, and health inspections
• Customer satisfaction as measured by phone shops, shopping scores and service execution ratings
• Creates and develops a high performance team as measured by retention and bench strength

SUPERVISORY RESPONSIBILITIES

The Assistant Manager directly supervises the hourly staff and the Local Sales Representative as assigned by the General Manager.

EXPERIENCE REQUIREMENTS

• 3-5 years of Retail or Restaurant Management experience or related field
• Experience recruiting, hiring, training, and developing employees
• Experience in growing sales and providing excellent customer service

EDUCATION REQUIREMENTS

• An Associates Degree or general business knowledge equivalent to an Associates Degree preferred
• High school diploma required

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic understanding of P&L statements
• Basic computer skills including Microsoft Word, Excel, and Outlook
• Effective verbal and written communication skills
• Servsafe Certification preferred
• Valid drivers license and own transportation required

TRAVEL REQUIREMENTS

Typically requires periodic travel 5% to 10% of the time in the market for deliveries and errands.

PHYSICAL DEMANDS

• Requires long hours at the Holidays
• Requires working with hot, cold, and hazardous equipment and conditions
• Works with machinery and production equipment including slicing machine blades and Gas or Propane torches

WORK ENVIRONMENT

While performing the duties of this job, the employee is periodically exposed to conditions common to food processing including noisy environments and cold temperatures.