Medical Receptionist Peds Cardiac ICU Part Time Days

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.

It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.

We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization : PCICU Cohort 20

PCICU Cohort 20

Job Summary :

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance.

Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

Shift :

This rewarding position works two 12-hour shifts per week from 6 : 45 am until 7 : 15 pm and rotates throughout the week, including weekends and holidays.

Department Summary :

The Pediatric Cardiac Intensive Care Unit (PCICU) is a 23-bed space at Monroe Carell where we care only for critically ill children with heart disease.

Patients are typically post open heart surgery. Our PCICU team includes cardiac critical care physicians with special training in caring for children, nurse practitioners, nurses, respiratory therapists, social workers, and case managers.

We also have child life specialists who know how to meet the special needs of children with heart disease.

It's important that all candidates, internal or external, please upload an updated resume that includes the start and end dates of any relevant positions you have held.

Preferred qualifications :

High school diploma or equivalent; additional certification in medical office administration is a plus.

Previous experience in a medical receptionist or similar role is preferred.

Strong IT skills, including proficiency with Microsoft Office Suite and electronic medical record (EMR) systems.

Excellent communication and interpersonal skills.

Ability to multitask and manage time effectively in a fast-paced environment.

Strong attention to detail and organizational skills.

Knowledge of medical terminology and insurance processes is beneficial.

Ability to maintain a professional and courteous demeanor at all times.

KEY RESPONSIBILITIES

• Processes orders according to guidelines, and follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper / paging system, fax / copy machine, scanning, unit-specific monitoring devices, pneumatic tube system, and to facilitate flow of communication, equipment and supplies.
• Orders, maintains, and cost-effectively uses supplies.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Customer Service (Novice) : A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness) : The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness) : Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities :

• Organizational Impact : Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
• Problem Solving / Complexity of work : Follows a well established process to solve routine problems where solutions are clearly prescribed.
• Breadth of Knowledge : Has basic job knowledge of systems and procedures that are common to own job.
• Team Interaction : Individually contributes to the team.

Core Capabilities :

Delivering Excellent Services : Serves Others with Compassion : Invests time to understand the problems, needs of others and how to provide excellent service.

Solves Complex Problems : Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.

Offers Meaningful Advice and Support : Listens carefully to understand the issues and provides accurate information and support.

Ensuring High Quality : Performs Excellent Work : Checks work quality before delivery and asks relevant questions to meet quality standards.

Ensures Continuous Improvement : Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.

Fulfills Safety and Regulatory Requirements : Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

Managing Resources Effectively : Demonstrates Accountability : Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work / service.

Stewards Organizational Resources : Displays understanding of how personal actions will impact departmental resources.Makes Data Driven Decisions : Uses accurate information and good decision making to consistently achieve results on time and without error.

Fostering Innovation : Generates New Ideas : Willingly proposes / accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

• Applies Technology : Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change : Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications :

Responsibilities : Certifications :

Certifications : Work Experience :

Work Experience :

Relevant Work Experience

Experience Level : Less than 1 year

Less than 1 year

Education :

High School Diploma or GED

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.

EOE / AA / Women / Minority / Vets / Disabled