Customer Success Manager (World-Famous Sports Brands)

36.8k-48k USD full time, employment contract

Are you the right candidate for this opportunity Make sure to read the full description below.

Fully remote working within US Eastern Time Zone!

33 Days Paid Leave

Working with globally recognisable brands in US Entertainment

High-end, fast computer

All the latest software and productivity tools you’ll need

For this role you will be required to start your day at 9am US Eastern Time Zone.

SUMMARY

Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users.

Check us out on our website or on ProductHunt!

We are looking for a Customer Success Manager with the skills and enthusiasm to manage multiple accounts for world-recognised sports leagues and teams, with a passion for sports & technology, a deep understanding of their goals, and the drive to learn all facets of the products & services we provide.

If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility and innovation sounds exciting to you, then read on!

RESPONSIBILITIES

What can you expect?

• Responsibility for the client satisfaction of the services and products we provide for globally-famous sports teams & leagues
• Reporting to and working with the Chief Delivery Officer, while working both autonomously and across the company with other team members
• Gaining a deep understanding of the Storyteller product and how our clients use it
• Learning and understanding the different processes and skilled work other teams provide for the accounts you’ll be across
• Reviewing and providing feedback on creative and operational deliveries to ensure top quality service for the client
• Communicating regularly with clients to understand requirements, process any feedback, set priorities and solve problems, via calls, Slack and email
• Becoming engaged and knowledgeable in our clients’ sport, league, history and teams
• Identifying opportunities for adding value and offering new services or features to the client
• Creating and implementing processes for the efficient management of clients and your work

QUALIFICATIONS

What's important to us :

• Customer Success or Account Management experience in a creative or digital agency, at a SaaS company or in a startup
• A passion for technology, sports or social media (ideally all three!)
• Proactive attitude; you’re always first on the scene grabbing hold of things
• A self-starter who has a strong sense of ownership and initiative
• Excellent oral and written communication skills, particularly the ability to communicate clearly with clients
• The ability to identify, analyse and solve problems efficiently and effectively
• Strong organisational skills, unparalleled attention to detail and time management
• Experience liaising and developing relationships with clients
• Strong creative eye for design and storytelling
• High level of expertise with collaborative tools for managing workflows and processes (e.g. Airtable, Monday.com, or similar)
• Aptitude for learning creative and technical processes, and digital platforms
• Ability to prioritise workload and complete tasks to deadlines

YOUR WORKING ENVIRONMENT

Modern Tech Stack

We use the latest tools, hardware and methodologies across our teams. We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.

Agility & Openness for Ideas

We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here!

Operating with the agility of a high growth start-up, alongside the support you can expect from a larger organisation means we encourage quick decision making and a responsive, adaptive culture.

Outstanding People

We believe that great teams are built by a mixture of personality, skills and a passion for what people do. We’re a small, start-up team with around 30 people onboard.

Flexibility

We’re a remote-first company and support 100% remote working for this role. We’re looking for someone who is able to work 9am-5pm US Eastern Time to best accommodate our global client base.

Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.

SALARY

36,800 - 48,000 USD per year, depending on experience and skills.

CONTRACT

Full time employment contract - fully remote working from anywhere in the ET!

BENEFITS

• 33 days’ holiday
• High-powered macOS or Windows equivalent laptop, it’s up to you!
• Top of the range monitors, headphones, keyboard, mouse and gel rests
• Paid training to further your skills
• Up to $750 to spend on a chair, desk or any other necessary workspace equipment to kit out your home office
• $750 budget every two years to choose your own mobile phone + monthly mobile contract paid for

RECRUITMENT PROCESS

Firstly, you will be invited for a 30-minute pre-interview via Zoom. We usually ask about your previous experience, future career path and motivation for changing your job, as well as provide you with more details about our projects and working in our team.

Secondly, we will invite you to a second interview (60 minutes via Zoom) with Andy, Chief Delivery Officer. During the meeting, Andy, will find out more about your capabilities plus anything not covered in the pre-interview, and at the same time answers all your questions.

After the interview, you may be given a short test to evaluate your expertise and creativity.

And that’s it!

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