Operations Manager

Firstbpo
San Pablo
Full-time

Key Responsibilities :

Manage and supervise daily operations within the company

Lead and motivate a team of supervisors and agents to achieve performance goals.

Develop and implement operational strategies to improve efficiency and quality.

Collaborate with clients to understand their needs and ensure service delivery exceeds expectations.

Identify areas for process improvement and implement changes as necessary.

Handle escalations and resolve issues in a timely and effective manner.

Manage resource allocation, including workforce planning, scheduling, and task assignment.

Ensure compliance with company policies, industry regulations, and client requirements.

Foster a positive work environment that promotes teamwork, accountability, and professional growth.

13 days ago
Related jobs
Promoted
Vaco
San Francisco, California

Senior Fund Operations Analyst / Manager Fund Operations. This role offers a unique opportunity to work closely with the Director of Finance and Operations and the Finance and Operations Manager. Our client, a venture capital firm located in San Francisco, is seeking a Finance and Operations Special...

Promoted
Fountain
San Francisco, California

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. ...

Promoted
Alector, Inc.
San Francisco, California

The Senior Manager, Quality Operations is responsible for working cross-functionally with internal collaborators and external partners and vendors to ensure compliant and timely execution of all deliverables. Represent Alector as a person-in-plant during vendor manufacturing operations. Experience o...

Promoted
Unlayer
San Francisco, California

Our team is looking for an Operations Manager who will play an integral part in our business operations. Full Time] Operations Manager at Unlayer (United States). You have experience in accounting and/or startup operations. Assist GTM org with revenue operations (Hubspot, Salesforce setup, etc. ...

Promoted
retool
San Francisco, California

As a Revenue Operations Manager, you will help us scale our operations by providing the analytical support needed to optimize our GTM efforts across multiple regions including San Francisco, New York, and London. Collaborating with Sales, Technical Customer Experience, and Operations teams to stream...

United Airlines
San Francisco, California

Success will require collaboration with all divisions across the hub ( Flight Operations, Inflight Operations, Technical Operations, etc. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even b...

DoorDash
San Francisco, California

You have 5+ years of experience and have succeeded in high-growth teams (whether in tech, operations, strategy, consulting, banking, or a related experience). ...

Mixpanel
San Francisco, California

As a Manager of Revenue Operations, you will own key annual planning processes globally including forecasting, headcount and quota planning, weekly business review reporting and analyses for rep productivity. Manage revenue operations managers working on different parts of the pipeline. Strategy, Fi...

Stem US Operations Inc.
San Francisco, California
Remote

As CAISO Program Manager, you will have responsibilities to build, execute, and measure performance of Stem’s market operations in North American wholesale electricity markets. This effort includes developing, implementing, and monitoring program operations strategies, project planning, portfolio an...

400 Athleta, Inc.
San Francisco, California

The Operational Center of Excellence Team sits squarely at the intersection of today and tomorrow, focused on delivery of business and financial objectives, while also helping define and develop the strategic building blocks for future growth.Partnering closely with channel leads and cross-functiona...