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Front Office Supervisor

Delta Hotels Celebration Orlando
Kissimmee, FL, US
$20 an hour
Full-time

The hotel front office supervisor manages the front desk staff and operations at a hotel, motel, or other hospitality setting.

They are responsible for ensuring that guests receive excellent customer service and that the front desk runs smoothly.

  • Prior supervisory or extensive hotel experience
  • Marriott experience
  • Greet guests, respond to inquiries, and resolve complaints
  • Monitor check-ins, check-outs, and guest requests, and manage reservations and room availability
  • Schedule staff, train and coach them, and provide feedback on their performance
  • Maintain a clean and organized work area
  • Ensure the accuracy of billing and payment processes
  • Monitor and review guest feedback, and help achieve goals related to mystery audits and quality evaluations
  • Work with other departments of the hotel to provide a high level of service
  • 1 day ago
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