Customer Success Manager

A company is looking for a Customer Success Manager.

Key Responsibilities

Manage post-integration experiences for partner accounts, serving as their primary contact and advisor

Drive platform adoption through training, business reviews, and proactive monitoring of partner health

Identify growth opportunities and execute strategies to enhance partner satisfaction and retention

Required Qualifications

3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS

Proven track record of managing high-value accounts with measurable retention and growth outcomes

Strong understanding of payment processing fundamentals and fintech ecosystems

Exceptional relationship-building skills with the ability to influence executive-level stakeholders

Proficiency with CRM platforms, customer success tools, and business intelligence software