Customer Service Representative

Overview

The Bazooka Companies, Inc., is seeking a Customer Service Representative for our Scranton, PA office. We are looking for a detail-oriented business professional to join our customer service team.

This person will work with internal and external partners to ensure the accurate order processing and delivery.

With iconic brands including Ring Pop®, Push Pop®, Bazooka® Bubblegum, & Juicy Drop®, The Bazooka Companies, Inc. is one of the leading manufacturers & innovators of non-chocolate confections in the US.

Responsibilities

WHAT WE’RE LOOKING FOR

• Customer Service Experience. Prior experience in Customer Service within a CPG environment.
• Know the tools of the trade. Experience in database management. Proficient in Excel, Word, and Outlook. ERP experience is a plus, Oracle preferred.
• Expert problem solver. Must be able to work with cross-functional partners to problem solve and adapt to changing demands.
• Talented communicator. Excellent communication skills. You will regularly communicate cross-functionally at all levels of the organization.

Additionally, you will work with customers and our 3PL network

• Detail Oriented and Rigorously Organized. Passionate, enthusiastic and positive outlook towards customer service.
• We need someone that understands logistics and transportation in order to effectively communicate with our vendor partners.
• Self-starter. We specialize in edible entertainment. You will be a member of a results driven team in a can do culture and a key contributor in meeting our customers’ expectations.

WHAT YOU’LL BE DOING

• Not a call center
• Order to Cash Flow Process. You will be responsible for maintaining relationships between Topps and customers. Managing the order to cash flow process, facilitating incoming purchase orders and data entry, providing status of orders to brokers, customers and sales, responding to warehouse and carrier inquiries, tracking orders through to delivery, resolving freight claims and OS&D issues, and other duties as required.

Our team’s mission is Right Product, Right Place, Right Time, Right Cost

• Drive process improvement within Customer Service. Look for opportunities to reduce cost, improve relationships and streamline processes.
• Interfacing with external partners. Act as liaison between Topps brokers and 3PL Logistics Providers.
• Cross functional collaboration. You will need to work closely with Marketing, Sales, Finance, New Product Sourcing, Supply Chain, and other Customer Service team members to ensure flawless and timely delivery of new and existing products.
• Communicate orders status and problem resolutions.
• Personal development. You will be responsible for participating in learning opportunities that further develop your expertise in Supply Chain.
• E-Commerce Backup. Responsible for the following activities in our growing E-Commerce channel.
• Manage Amazon.com, Walmart.com and other e-commerce accounts as they are added as backup.
• Process and confirm orders, schedule pickups and invoice through customer portals or communication directly with customers.
• Coordinate with customer regarding transportation needs.
• Work with warehouse to ensure e-commerce orders are picked and staged in time for shipment or pickup.
• Manage any special labeling and create a warehouse process for handling customer labeling requirements.

Qualifications

WHAT ARE THE NECESSARY REQUIREMENTS

• Entry level opportunity, some experience in CPG customer service, preferred.
• Experience with MS Office Suite.
• Proficient in Excel
• Prior E-commerce experience preferred
• Associates degree required; Bachelor’s degree preferred.
• Role Experience with ERP systems preferred (preferably Oracle).

The policy of The Bazooka Companies, Inc. is to provide equal employment opportunities (EEO) to all applicants for employment and all employees without regard to race, color, religion, sex, sex stereotyping, pregnancy, sexual and reproductive health choices gender, gender identity or expression, the status of being transgender, gender stereotyping, sexual orientation, status as a victim of domestic violence, national origin, ancestry, age, mental or physical disability, genetic information, medical condition, marital status, military or veterans status, citizenship status, or any other classification protected by applicable federal, state, or local law and to affirmatively seek to advance the principles of equal employment opportunity.

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