Senior Director of Engagement and Experience

American Printing House for the Blind - Senior Director of Engagement and Experience

Located in Louisville, Kentucky, we manufacture and distribute products and services for people who are blind or low vision, including braille large type books and educational aids.

We’re not just looking forward to an accessible future - we’re making it happen every day. Come join us. We embrace and value access, belonging, inclusion, diversity, and equity.

Women and Minorities, along with Veterans and others who are members of a protected class, or who may need a workplace accommodation, are encouraged to apply.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Position Overview

This role assures strategic and efficient deployment in how we communicate with our customers, stakeholders, and partners and respond to their needs.

Reporting to the Vice-President of Innovation and Strategy, this key leader supports Dot 6, our internal marketing / creative / sales services agency.

Key to our goals is the agency’s ability to provide active listening and responses to our customers who are babies, students, and adults who are blind or low vision, and the professionals who support them.

Location

This position is based in Louisville, Kentucky and allows for a hybrid work schedule.

Compensation and Benefits

$119,000.00 - $148,000.00 Salary is negotiable depending on experience.

• Health Insurance covered at 80% for employees - plans include family planning benefits
• HSA Plan and FSA Plan - both include company contribution!
• Competitive Dental and Vision Plans
• Health and Well-being initiatives
• 4 weeks PTO
• 11 Paid Holidays
• 401(k) Plans with company match and immediate vesting
• Company provided Short Term Disability
• Basic Life Insurance at no cost to employees
• Voluntary Life Insurance with Accidental Death and Disability
• Educational Assistance and Professional Development Opportunities
• Optional Hybrid Work Schedule for approved positions only
• Public Service Loan Forgiveness Employer

Essential Duties and Tasks

• Be the keeper and the guardian of the APH brand and its house of brands, ensuring brand standards are updated and consistent across the organization.
• Oversee department, project, process, and data intake governance and procedures.
• Provide direct supervision and performance evaluation to the Director of Creative Services, Director of Communications and Engagement, and Director of Social Enterprise (sales).
• Broker cooperation across departments internally at APH to ensure projects are completed on time and to high standards of quality.
• Monitor financials to ensure that revenue goals are being met and prepare and submit the annual budget.
• Oversee the development of contracts and agreements with partners, consultants, and vendors.
• Oversee a professional development program for staff as their roles evolve.
• Manage front-end content, processes, user experience, and philosophy for the APH website.
• Support the strategic plan goals of core and partnership development by nurturing and maintaining strong relationships with key stakeholders.

Minimum Qualifications - Experience - Training

• Bachelor’s degree in Marketing, Public Relations, Communications, Business, or related field. Master’s preferred.
• 8+ years’ relevant work experience in Sales, Business, Marketing, or Communications.
• 5+ years’ experience in a supervisory role.
• 3+ years’ work experience in the field of blindness and low vision or a related social sector field.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Reasonable accommodation may be provided for those who are able to perform the essential duties of the job.

Specialized Skills and Knowledge

• Solid general management capability with skills in strategy, operational management, supervision, collaboration, and marketing / sales.
• Strong leadership qualities and organizational skills.
• Independent judgment and mature decision-making skills.
• Knowledge of nonprofit marketing / communications / social impacts.
• Excellent verbal, written, and presentation skills.

APH IS A DRUG FREE WORKPLACE.

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