Retention Specialist

A company is looking for a Retention Specialist who is enthusiastic and compassionate, with a focus on helping customers.

Key Responsibilities

Handle inbound and outbound calls with urgency and care

Empathize with clients to resolve issues and renegotiate agreements

Work to retain existing customers by addressing concerns and preventing disconnect requests

Required Qualifications

Must be legally authorized to work in the United States without sponsorship

Proven call center experience with a passion for generating sales

Ability to build rapport with customers ethically and sincerely

Demonstrated ability to meet and exceed sales goals

Computer proficiency with multitasking capabilities