Quality Control Specialist

VirtualVocations
Escondido, California, United States
Full-time
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A company is looking for a Quality Control & Audit Specialist to ensure accurate information and customer satisfaction through collaboration and audits.

Key ResponsibilitiesConduct audits of client and member interactions, including call reviews and claim processingProvide feedback and coaching to team members and operations leaders for performance improvementAnalyze KPIs and recommend enhancements to processes and training for quality assuranceRequired QualificationsMinimum 2 years of QA experienceFamiliarity with business process improvement and quality assurance systemsWorking knowledge of pre-tax spending accounts and COBRA regulationsBachelor's degree in quality assurance or related field, or equivalent work experienceProficiency in Microsoft Word and Excel

3 days ago
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