Bell Attendant Ambassador

Customer Service

Welcome to one of the most challenging and rewarding positions at The Ivy Hotel. As an Ivy Hotel Bell Attendant Ambassador you are responsible for the welcome, welfare and safety of all hotel guests, visitors, VIPs, and staff. You maintain the highest level of security for physical property - such as buildings, vehicles, luggage, and so on - to protect from theft or damage.

You’ll be the first staff member a visitor meets, and the last one they’ll say goodbye to when they depart. Does a guest feel warmly welcomed upon arrival, and leave feeling like royalty? Then you have succeeded.

This is the job for you if :

You love to provide personalized hospitality and a heartfelt sense of welcome and community

You enjoy working as part of a close-knit team

Your look is put-together and well-groomed

You’re friendly, and also discreet

You can make eye contact and conversation

You think of repeat guests as members of the Ivy family

You are in good health and can stand for long periods of time

You know (or want to know) Baltimore inside out! And you love to offer advice and direction on what to do, where to go, and how to get there

You know how to drive and have a license to prove it

You’re happy to valet cars and assist with luggage when needed